Creative Arts (Mandala Art & Sketching)
SAYANTINI MONDAL
Client Service Associate | MBA | Strong Communication & Interpersonal Skills
Kolkata,WB
Summary
MBA candidate with a strong foundation in structured problem solving, hypothesis-driven thinking, and data-driven decision making. Experienced in client service, stakeholder management, and cross-functional collaboration to deliver actionable insights and measurable client impact. Proven ability to take ownership of workstreams, operate in ambiguous environments, and deliver high-quality outputs under tight timelines.
Overview
1
1
Language
4
4
Certifications
2
2
years of professional experience
Work History
Client Service Representative
Zenith Hospitality
Kolkata, West Bengal
01.2023 - 01.2024
- Took ownership of client service workstreams, managing end-to-end interactions and delivering tailored solutions
- Applied structured problem solving and hypothesis-driven thinking to resolve complex client issues and improve satisfaction
- Analyzed customer data and requirements to generate actionable insights and enhance conversion outcomes
- Led cross-functional collaboration with internal teams to streamline operations and improve service delivery
- Operated effectively in high-pressure and ambiguous environments, handling last-minute changes and tight deadlines
- Delivered consistent client impact by improving response time and service efficiency
Client Operations & Staffing Coordinator
CMRI Hospital
Kolkata, West Bengal
01.2022 - 01.2023
- Analyzed employee data and feedback to generate insights and support data-driven strategic recommendations
- Collaborated across departments to improve workflows through cross-functional problem solving
- Supported implementation of HR initiatives, ensuring alignment with organizational goals
- Strengthened internal communication, enhancing stakeholder alignment and operational efficiency
Education
Master of Business Administration - General Management
University of Europe For Applied Sciences Dubai Campus
Dubai, Germany12.2025
Bachelor in Business Management - Hospital Management
Maulana Abul Kalam Azad University of Technology
WB06.2022
Skills
Client relationship management
Proficient in teamwork
Experienced in team management
Strong organizational capabilities
Conflict resolution
Effective communication skills
Client-focused
Talent management expertise
Client relationship management
Customer engagement practices
Problem-solving abilities
Staff scheduling management
Certification
NISM SEBI Certified - Registration Number. NISM20250000279702
Interests
Music & Singing
Public Speaking & Sustainable Advocacy
Community Volunteering(Education & Child Welfare)
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
ADDITIONAL INFORMATION
Client & Global Exposure: Represented my University in Public Speaking competition on sustainability and green innovation at EEG, Dubai, Provided International student guidance & program coordination at GETEX Dubai, Completed TATA ESG Job Simulation on sustainability, ESG and corporate responsibility.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ESG Job Simulation 2025
10-2025
NISM SEBI Certified - Registration Number. NISM20250000279702
09-2025
Annual Inter College Environmental Public Speaking Competition 2024
11-2024
ROHDE & SCHWARZ WOMEN EMPOWERMENT DAY
10-2024
Client Service Representative
Zenith Hospitality
01.2023 - 01.2024
Client Operations & Staffing Coordinator
CMRI Hospital
01.2022 - 01.2023
Master of Business Administration - General Management
University of Europe For Applied Sciences Dubai Campus
Bachelor in Business Management - Hospital Management
Maulana Abul Kalam Azad University of Technology