Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Radhika Sehgal

Mississauga

Summary

A Technology Enthusiast possessing Technology & Computer Troubleshooting skills with analysis. Seeking challenging position with opportunities for expanding upon existing skill base and learning new skills. Demonstrated ability to deliver Outstanding & Positive Results with customized applications in a project-oriented environment with aggressive deadlines.

Overview

8
8
years of professional experience

Work History

Intermediate Production Support Analyst

CITI BANK
12.2021 - Current
  • Provides technical and business support for users of Citi Applications
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

Business Technical Support

Roger Communication Inc.
11.2018 - 11.2021
  • Provide technical support for resolution including, equipment functionality, configuration and repair, account provisioning, application support and network connectivity
  • Determine hardware and network system issues using effective troubleshooting techniques.

Day Manager

CIRCLE K
Ottawa
01.2018 - 05.2018
  • Hands-on experience in accepting payments from customers and skilled in using scanners, cash register
  • Track record of greeting customers in a polite and friendly manner.

Web Developer

DOT Lighting CANADA Inc
09.2017 - 12.2017
  • Creating and Editing web pages on a high-traffic web site using our Content Management System
  • Digital/Content campaigns, production and execution.

Market Research Interviewer

Numeris
Toronto
08.2016 - 11.2016
  • Process changes, updates, credits, and document accounts for all outbound customers efficiently to ensure quality of service and customer satisfaction is met.

Education

Post Graduate Diploma in Computer Software and Database Development -

Lambton College, Toronto

Bachelor of Engineering in Information Technology -

Maharishi Markandeshwar University, India

Skills

  • Sound Technical Skills
  • Able to prioritize, delegate tasks, and make sound decisions under pressure
  • Reliable, efficient, and adept multitasking to ensure all targets and deadlines are met
  • Cross-cultural Communication, Leadership development
  • Exceptional interpersonal and proven communication skills
  • Comfortable with advanced use of computers, software and the Internet
  • Experience working with ICM, V21, OneView, Salesforce and other call-center software
  • Service Now
  • Knowledge of production support monitoring tools like ITRS, Autosys, Udeploy
  • Web Designing: HTML5, CSS3
  • Database: Oracle 11g, MS SQL Server 2014
  • Technical system and documentation
  • Microsoft office
  • Linux

Projects

Campus Network System, Cisco packet Tracer, To design and configure a Routing with OSPF. This was a self-directed project. Book Catalogue System, PHP, MySQL Server, Designed Cross-platform website for e-library module using PHP. Used MySQL for data fetching from underlying database.

Timeline

Intermediate Production Support Analyst

CITI BANK
12.2021 - Current

Business Technical Support

Roger Communication Inc.
11.2018 - 11.2021

Day Manager

CIRCLE K
01.2018 - 05.2018

Web Developer

DOT Lighting CANADA Inc
09.2017 - 12.2017

Market Research Interviewer

Numeris
08.2016 - 11.2016

Post Graduate Diploma in Computer Software and Database Development -

Lambton College, Toronto

Bachelor of Engineering in Information Technology -

Maharishi Markandeshwar University, India

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Radhika Sehgal