SAYED DANISH AHMED
Hotel Management Proffesional
Lucknow
Summary
Hotel management graduate from Bangalore University’s four years degree programme with 78% aggregate from September 2008 to August 2012. Knowledgeable and dedicated customer service professional with extensive experience in Hotel industry and Retail Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Business Owner
AHLAN BARBEQUE AND GRILLS
Lucknow
12.2015 - Current
- Started my own business of Casual Restaurant, AHLAN BARBEQUE AND GRILLS, focusing on Mughlai Cuisine.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Made my start-up popular by using social media platforms to increase sales by running various discount schemes and offers
- Created and monitored promotional approaches to increase sales and profit levels. Took advantage of famous food delivery apps like Swiggy and Zomato to increase my customer base and reach out to the distant customers
- Hosted, arranged and catered to various birthday parties, kitty parties, Wedding Anniversaries and other events in my restaurant and on different venues.
Customer Service Representative
EMAAR RETAIL REEL CINEMAS
Dubai
09.2014 - 03.2015
- Handling cashiering on POS on vista software for selling tickets and food and beverage items.
- Been awarded for the best sales performer for achieving highest average transaction value and for up-selling.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped customers complete purchases and join reward programs.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
Food and Beverage Server
HOLIDAY INN, MEYDAN
RIYADH
05.2013 - 03.2014
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Checked on guests throughout meal to attend to needs and provide great service.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shift Manager
K.F.C. RESTAURANT, KFC Phoenix Mall, Alambagh
Lucknow
10.2012 - 02.2013
- Supervises the team member efficiently and coordinates their work and giving training and boosting motivation levels of the team members.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
Sales Executive
GLOBUS STORES PVT LTD, Waves Mall, Gomti Nagar
Lucknow
08.2006 - 07.2007
- For one year in waves east end mall Lucknow India
- Involved and assisted in the store’s successful opening and pre-opening procedures.
- Done visual merchandising as per VM guidelines and directives.
- Handled customer issues by working toward win-win solutions for both customer and company.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Executive
PLANET M THE MUSIC STORE, Tej Kumar Plaza HazratGanj
Lucknow
07.2004 - 06.2006
- Started my career as the customer support executive for two years in Planet M the music store at Tej Kumar Plaza HazratGanj
- Informed customers of upcoming promotions and deals to boost sales.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Tallied cash drawer at beginning and end of each work shift.
- Greeted customers entering store and responded promptly to customer needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Bachelor of hotel management - Hotel, Motel, And Restaurant Management
K.L.E. Society’s S. Nijalingappa College of Hotel Management
Bengaluru, KA 08.2008 - 06.2012
Inter Final XII - Arts
SGPIC Saadatganj
Saadatganj, Barabanki 07.2005 - 05.2006
High School Diploma -
Chiranjiv Bharti School
Sector-M, Aashiaana Colony, Lucknow 07.2000 - 05.2001
Skills
Sales expertise
Timeline
Business Owner
AHLAN BARBEQUE AND GRILLS
12.2015 - Current
Customer Service Representative
EMAAR RETAIL REEL CINEMAS
09.2014 - 03.2015
Food and Beverage Server
HOLIDAY INN, MEYDAN
05.2013 - 03.2014
Shift Manager
K.F.C. RESTAURANT, KFC Phoenix Mall, Alambagh
10.2012 - 02.2013
Bachelor of hotel management - Hotel, Motel, And Restaurant Management
K.L.E. Society’s S. Nijalingappa College of Hotel Management
08.2008 - 06.2012
Sales Executive
GLOBUS STORES PVT LTD, Waves Mall, Gomti Nagar
08.2006 - 07.2007
Inter Final XII - Arts
SGPIC Saadatganj
07.2005 - 05.2006
Customer Service Executive
PLANET M THE MUSIC STORE, Tej Kumar Plaza HazratGanj
07.2004 - 06.2006
High School Diploma -
Chiranjiv Bharti School
07.2000 - 05.2001
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