Sayed Kamran Ali
Store Manager
New Delhi,INDIA
Summary
Results-driven Store Manager determined to exceed company sales & Profit goals. Successful at leveraging Retail knowledge & 16 years of Retail Experience to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, motivating staffs and engaging with customers to promote loyalty and drive sales.
Worked in different verticals of Retailing which includes fashion in MBO format, Furniture, Household Retailing to Supermarkets. Gaining on the way a total experience of 16 years in the field. Motto is to keep learning, keep imparting & keep growing. Working towards the next role as Area Manager or District Manager.
Overview
3
3
Languages
7
7
years of post-secondary education
16
16
years of professional experience
Work History
Store Manager
Tamimi Markets KSA
Riyadh, KSA
02.2016 - 07.2020
- Tamimi Markets - KSA, Tamimi Group is one of the largest Business Groups in the KSA & Tamimi Markets is its Flagship Business.
- Tamimi Markets have exclusive tie-up with America’s Prestigious Safeway Supermarket Chain.
- It is among the most respected & successful chain of Supermarkets in KSA, professionally managed to the highest standards of Business Operations Excellence.
- Got 49 stores all over the KSA & having the main customer base of westerners & locals quite higher than the competition.
- Tamimi Markets offers wide variety of products with a great focus on nationally grown fresh department items like produce, Meat, fish as well as grocery also.
- JOB DESCRIPTION
- Delivering all KPI targets, Monthly, Quarterly & Annual Sales Budgets given by the corporate office.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for great sales, optimum stock levels and organized backroom to facilitate effective ordering and stock rotation.
- Managed 96 Team Members successfully in fast-paced environment through proactive communication and positive feedback.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Set, enforced and optimized internal policies and Standard Operating Procedures to maintain operations, administration, efficiency and responsiveness to demands.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Oversaw and improved Product deliveries worth over $ 38.4million per year through efficient coordination of daily operations & sales forecasting.
- Delivered positive Gross Profit results by controlling ordering, Expenses and limiting financial discrepancies.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Oversaw, trained and encouraged 7 Store Managers & 12 Assistant Managers , contributing to companies training programs, promoting culture of efficiency and performance.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for 96 employees within SAP.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Controlling/Addressing & Managing issues of the Rental Party stores like Coffee Shop, Perfume, Toys Store, Electronics store, Ice Cream Parlour.
- Doing Mid-year reviews & Annual Staff Appraisals.
Store Manager
Al-Meera Super Markets, OMAN
Muscat, Oman
07.2014 - 09.2015
- On the other side Tamimi Markets offers a very good range of International products chiefly sourced from UK, Holland & USA (also some items from NZ, Australia, South Africa, France etc.) Job Description: Looking after all aspects of the store including Sales, P & L, Operations, Admin, Maintenance Issues, Staff Roster etc.
- Achieving of all KPI targets, Annual, Quarterly & Monthly Sales Budgets given by the corporate office.
- Achieving Monthly Gross Profit & Annual Net Income Budgets.
- Maintaining Standard Operating Processes at all times as required by the company.
- Checking & maintaining product assortment availability.
- Managing Staffs vacations as per the yearly calendar to avoid any staffing gaps.
- Controlling Shrinkage & Wastage by putting & implementing proper processes.
- Checking & controlling expiries & Pricing implementations.
- Maintaining layouts & standards as per the convenience of customers, this should also be as per norms of local authorities & are best of the retail standards.
- Controlling/Addressing & Managing issues of the Rental Party stores: Coffee Shop, Perfume, Toys Store, Electronics store, Ice Cream Parlour Maintaining of proper administration on the floor.
- Maintaining proper Customer service standards on the floor & enhancing customers shopping experience.
- Taking weekly briefing of the Staff and updating them regarding the last weeks/months sale performance, budget achieved/to achieve, discussion/distribution of main tasks of the week/month.
- Taking weekly meeting with the staff & discuss with them about the Dept.
- Targets & sales, hearing & finding the solutions of the problems [Inter (among themselves) & Intra (problems related to the customers)].
- Scheduling Staff training in coordination with Training Department as per the staff needs.
- Controlling on floor damage & spoilage of products.
- Handing Customer Issues & Grievances & finishing them efficiently.
- Getting Monthly Fresh Inventory & Bi Annual Inventory in coordination with Inventory Dept., Accounts & WRH.
- Doing Mid-year reviews & Annual Staff Appraisals.
- Sending various weekly & monthly reports to the Corporate office.
- It’s a big chain of Hypermarkets Head quartered in Qatar & has recently expanded their business during past 05 years in Oman.
- Job Description: Managing all operations of 02 stores.
- Looking after Operations of 01 more stores including my own, as an additional responsibility.
- Maintaining Standard Operating Processes (SOP’s) of the stores.
- Achieving of Annual, Quarterly & Monthly Sales Budgets given by the Corporate office.
- Checking/Maintaining the assortment availability.
- Managing Staffs vacation planning as per the yearly calendar.
- Organizing & taking approval for different promotions, adverts & pamphlet/flyer distribution from administrative authorities.
- Controlling & Managing Third-Party in-house vendors operating Deli Counter, Hot Food counter, Fish & Butchery Counters.
- Controlling Shrinkage & Wastage by putting proper processes.
- Checking & controlling expiries & pricing.
- Maintaining of layouts & standards as per the convenience of customers.
Assistant Manager
Home Centre - Landmark Group, OMAN
Muscat, Oman
04.2010 - 06.2014
- It is the largest Furniture Chain in whole of the Middle East.
- The average size of a Home Centre Store ranges from 25000sq.ft.
- To 75000sq.ft.
- The main categories on offer are the Furniture (Living, Dining, Bedrooms & Kids Furniture) & Household (Gifts, Kitchen Appliances, Bedding, Decorative & Accessories).
- Job Description:
- Achieving Sales Budgets given by Head Office.
- Increased sales revenues by 20% in just over 2years by ordering & promoting contemporary furniture and educating customers about the contemporary living.
- Maintaining display standards KMP’s (Key Merchandising Principles) on the floor as per the guidelines which are common in the MENA region.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Maintaining proper Customer service standards on the floor & enhancing their shopping experience.
- Maintaining of proper administration on the floor.
- Maintaining the Operations as per the Business Operations Excellence Guidelines.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Coordinating with WRH & Delivery Control Clerks to organise & finish all daily deliveries which are about an average of 60 - 80 deliveries in a day.
- Taking daily morning briefing of the Staff and updating them regarding the last days sale performance, budget achieved/to achieve, discussion/distribution of main tasks of the day.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Handing Customer Complaints & supervising the operations of the Customer Service Department.
- Sending various weekly & monthly reports to the Corporate office.
- Coordinating with Mall Authorities for Promotion implementation, Sales Planning etc.
Assistant Business Manager
Ebony Gautier
Noida, India
02.2008 - 04.2010
- Ebony was a prominent company in lifestyle and fashion retail who has recently tied up with Gautier (France) one of the largest producers of high-end furniture in the world catering to the niche market all over world.
- Job Description:
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
- Maintaining proper Customer service standards on the floor & enhancing their shopping experience.
- Managed to increase the monthly sale by 15% by pushing & motivating the staffs to outperform.
- Maintaining of proper administration on the floor.
- Maintaining the store in spick & span condition.
- Managed in coordination with WRH Team over 10 deliveries worth 2 million Rupees in a single day.
- Achieving Sales target given by the corporate office.
- Maintaining company SOP’s.
- Keep Inventory shrinkage under company targets by constant monitoring.
- Handling of Customer Complaints.
- Sending various weekly & monthly reports to the Corporate office.
- Coordinating of daily deliveries with WRH.
- Managing/Coordinating/getting attended customer issues & product complaints.
- Westside (TRENT) - India.
Trainee Department Manager
Westside - TRENT
Noida, India
10.2006 - 02.2008
- Westside is a Tata Retail Enterprise having 35 large lifestyle & fashion stores all over country.
- Westside has created a niche for itself in Retail world by offering high quality products & top of class services.
- Westside having very large customer base & excellent service standards enjoys a high reputation among customers & retailers all over country.
- Maintaining customer service standards on floor & enhancing their shopping experience.
- Achieving Sales target given by Corporate office.
- Maintaining Display standards on floor.
- Handling store closing & opening procedures during weekly turns.
- Managing staff monthly off Rota.
- Achieving targets of Loyalty program enrolments through team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Floor In-Charge
Sabka Bazaar - THS Limited
New Delhi, India
04.2004 - 10.2006
- Sabka Bazaar:
- It was one of the largest Shopping Chain of Super Markets in Northern India.
- It has more than 28 Super Markets in Delhi, NCR.
- Job Description: Responsible to look after customer satisfaction & requirements.
- Maintaining FIFO.
- Achieving sales target set by corporate office.
- Doing daily product ordering.
- Maintaining smooth flow of customers on check outs.
- Attending customer issues.
- Established companies policies and practices.
- Performed Annual Stock Counts with agreed results.
Education
MBA - Marketing
IPEM
Gaziabad 04.2001 - 05.2003
Bachelor of Science - Life Sciences
CCSU
Meerut 03.2000 - 04.2003
SSSC - PCB
AMU
Aligarh 03.1998 - 04.2000
Skills
MS Word, Excel, PowerPointundefined
Accomplishments
*Best Managerial Expenses Control Award for 2016 in whole company.
*Best Looking Department(2nd) in the Region.
Additional Information
PROJECTS:
Home Centre
*Store Resetting :
-Overseeing the Remodelling & Refurbishment of the whole store which should not be closed for the customers.
-Successfully completed on time with very few issues of customer inconvenience.
*Color Run Event – Riyadh Festival
-Coordinating with Riyadh Festival Organizers & Organizing Tamimi Markets Express outlet in Color Run Event & supervising it on the Event Day.
Timeline
Store Manager
Tamimi Markets KSA
02.2016 - 07.2020
Store Manager
Al-Meera Super Markets, OMAN
07.2014 - 09.2015
Assistant Manager
Home Centre - Landmark Group, OMAN
04.2010 - 06.2014
Assistant Business Manager
Ebony Gautier
02.2008 - 04.2010
Trainee Department Manager
Westside - TRENT
10.2006 - 02.2008
Floor In-Charge
Sabka Bazaar - THS Limited
04.2004 - 10.2006
MBA - Marketing
IPEM
04.2001 - 05.2003
Bachelor of Science - Life Sciences
CCSU
03.2000 - 04.2003
SSSC - PCB
AMU
03.1998 - 04.2000
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