Sayeema Nishat

• Managing the complete onboarding lifecycle for the high Margin Clients. It included driving process improvements through in-depth analysis of internal operations, resulting in reduced employee attrition.
• Handling escalated employee and client matters, collaborating with senior leadership on strategic initiatives to align departmental goals with broader organizational objectives.
• Mentoring junior team members to support their professional growth, and overseeing training and onboarding for all new hires within the US HR department.

The role involved managing the complete onboarding lifecycle, including documentation, compliance, background checks, and drug testing, tailored to diverse hiring requirements. Developing and implementing HR strategies and initiatives that utilize metrics, reviews, and surveys to evaluate employee engagement and assess the overall organizational health.

Managed employee relations by effectively communicating organizational policies and addressing concerns and grievances, including salary and career issues.
Built strong relationships with employees and clients, ensuring timely resolution of issues and promoting a positive work environment. Drove HR strategies through surveys and reviews, translating feedback into actionable plans to improve employee engagement.

Handled customer queries by conducting thorough research and assisting with daily banking needs. Maintained team progress reports and built strong relationships with both new and existing customers