Sayli Fernandes
Manager - HR & Admin Operations
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Manager - HR & Admin Operations
Spectrum Talent Management Ltd
Mumbai
07.2021 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managing and monitoring day to day administration function & infrastructure / managing cafeteria, housekeeping & security staffs.
- Observing timely Planned Preventive Maintenance activities.
- Develop new ideas for promotions, festivals and other special events and managing fun@work activities.
- Vendor Management : Procurement, Contract Negotiations, Billing.
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
- Accomplished multiple tasks within established timeframes.
Facility Manager
HDFC Ergo GIC Head Office
Mumbai
06.2018 - 05.2021
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Created management reports outlining important facility statistics.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Analyzed building control and HVAC system performance and recommended improvements.
- Controlled expenses to meet budget requirements.
- Documented records on pricing, energy consumption and activity reports.
- Interviewed, hired and trained qualified maintenance employees.
Asst. Facility Manager
T2 International Airport - Mumbai
Mumbai
04.2017 - 05.2018
- Supervised staff of 150 in day-to-day activities.
- Conducted inspections of facility grounds, external structure, systems, and equipment.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Maintained facility grounds, equipment and safety compliance.
- Ordered, maintained and distributed supplies and inventory.
- Held classes to teach staff facility procedures.
- Prepared reports and schedules with accuracy.
Assistant Facility Manager
FM Services (I) Pvt Ltd.
Mumbai
10.2016 - 03.2017
- Ensuring that response time is minimum and confirmation of the job done is obtained from the concerned employees.
- Ensure that the Rules of the Society are implemented.
- Take weekly rounds to ensure that there are not risks to the building during renovation of flats or other civil work.
- Ensure that the pumps (for the fire, drinking and flush) are working and that the schedule is maintained.
- Maintain details about car parking, Flats on leave and license, empty flats in the Society.
Sr. Facility Executive
Kalpataru Groups (PSIPL)
Mumbai
10.2013 - 09.2016
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Collaborated with other departments to foster efficient use of facility space and resources.
Front Desk Executive
Apar Chematek Lubricants Ltd
Mumbai
11.2011 - 08.2013
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Bachelor of Commerce -
North East Frontier Technical University
India 04.2001 -
Skills
Strategic planning
Staff Management
Project Management
Operations management
Budgeting
Certification
C++ & Java
Timeline
Manager - HR & Admin Operations
Spectrum Talent Management Ltd
07.2021 - Current
Zero Accident Mindset
11-2018
Facility Manager
HDFC Ergo GIC Head Office
06.2018 - 05.2021
CPR
06-2017
Asst. Facility Manager
T2 International Airport - Mumbai
04.2017 - 05.2018
Assistant Facility Manager
FM Services (I) Pvt Ltd.
10.2016 - 03.2017
Sr. Facility Executive
Kalpataru Groups (PSIPL)
10.2013 - 09.2016
Front Desk Executive
Apar Chematek Lubricants Ltd
11.2011 - 08.2013
C++ & Java
02-2010
Bachelor of Commerce -
North East Frontier Technical University
04.2001 -