Sayli Naik

On-Off Boarding : Taking Responsibilities of On/Off boarding. Access Management Granting client access. Maintains the details for audit purpose and setting up new processes. · Maintaining Accesses for all the resources within the team, and revoking the same once the resource has left the project

JIRA Tool : Ticket and general updates and creating reports for the management to review Team's performance

Forecast & Invoicing :

1. Worked on resource wise SMART tool forecast and submit to RMG team monthly basis after discussing it with Project managers also resolving queries related to the forecast

2. Month end forecast -

a. worked on Man-days forecast end of every month and submit it to Finance PMO

b. PS and Timecard data reconciliation and inform the discrepancies to Finance PMO team

Reporting :

·1. Working on MSR (Monthly Status Report) by taking inputs from Project Managers and Front Office counterparts and submitting the same to SDM's review and share final version with client

2. Working on WSR and few other JIRA report based on client and front office requirement. Presenting them over a call and uploading it to TEAMS channel after the call, MoM also shared after the call

3. I was also responsible to submit a report on Pending & AGEING ticket analysis, so that call count is constantly observed, to prevent escalations from Client and Front Office

4. Working on new reporting tool, Power BI to create new reports/adhoc report requirements from client as well as Managers.

Quality Work :

1. Submitting monthly Metrics report to SQA member. Resolving queries for the same.

2. monthly reporting to SQA for checking project compliance

3. Attending Internal and External audit and maintain/providing reverent reports to the team

Project - Smiths AMS

Role - Project Management Office (PMO)

1. Admin perspective –

· Taking care of formalities related to Joiner’s and Leavers in the project

· Granting accesses to various Applications and interacting with client’s helpdesk for obtaining the ID’s for the team members

· Dealing will all the Connectivity related requests and issues

· Setting up the processes for new practices and tracking the progress effectively

· Raising desktop/laptop requests

· Co-ordinate with Front Office on TeamRoom Management, and Teamforge Management

Reporting perspective –

· Assisting the (UK) Front Office counterpart with Forecasts and Invoicing

· Capturing the efforts for Project Managers, and recording it as a Invoicing process

· Granting access to Team Rooms and other shared areas where the project related documents are held

· Maintaining records for all the licenses granted within the team, and revoking the same once the resource has left the project

· Collecting the Weekly reports from all the Project Managers and submitting the same to Client POC’s (point of contacts)

· Working on MSR (Monthly Status Report) by taking inputs from Project Managers and Front Office counterparts and submitting the same to the Senior Service Delivery Manager’s review

· Updating the Organization Chart for the a/c on a monthly basis; and submitting the same to Onshore/Client.

· Organizing Front Office and Client Visits; by arranging for their travel and stay in India. Also, generate reports as and when required by the Service Delivery Managers, to conduct meetings

· As a part of QA formalities I was also responsible to work on Metrics sheet. This sheet basically shows the total health of the project with regards to how the project is dealing with tickets and non-project related activities within the team. It also indicates the Performance and Utilization ratio of the project, which helps the management in understanding the position of the project

· Attending Capgemini Internal & External Audits every quarter and also Client audit once a year and prepare compliance report for the same

· I was also responsible to submit a report on Pending & AGEING ticket analysis, so that call count is constantly observed, to prevent escalations from Client and Front Office

· Working on new reporting tool, Power BI to create new reports/adhoc report requirements from client as well as Managers.

From a Leads’ perspective –

· Creating templates and setting processes for my team members, so that they can work independently

· Having discussions with team members, to check if something can be further improved to have a better working environment within the PMO area

· Providing KT on new work and attending meetings with them; to understand what they are required to do, as per the Service Delivery Manager’s perspective

· Mentoring and Helping them with their queries and requirements

· Taking interviews for the New PMO requirements, and guiding the new team members about their responsibilities