Sayona Srivastava
Summary
Experienced Office Management and Administration professional with a proven track record in optimizing productivity, efficiency, and service quality across diverse environments. Highly dependable and ethical, adept at blending advanced organizational, technical, and business acumen to achieve operational and service excellence. Skilled in leading cross-functional teams and driving cost-saving initiatives. Eager to contribute to organizational objectives, growth, and betterment while continually learning and growing
Overview
21
21
years of professional experience
Work History
Manager, Corporate Services & Facilities, HR
MARICO LIMITED
Mumbai
11.2018 - Current
- Second-in-Command overseeing Head office & Satellite office in Mumbai spanning 135,000 Sq ft across 3 locations.
- Managing a team of 8 direct reports, conducting performance reviews and implementing improvement plans.
- Key responsibilities include Facilities Management, Travel Management, Cafeteria & Pantry Management, Printing & Stationery, Car Leasing, Club Memberships, Gifting, Mailroom Management, Space Allocation, Vendor management, Group Mediclaim, Refurbishments & Renovations.
- Successfully controlled costs and optimized spending through budget restructuring and cost-saving projects, saving INR 3 lacs annually.
- Instrumental in achieving ISO Certification.
- Implementing hybrid work models, resulting in a cost-saving initiative of INR 4 Cr during the pandemic.
- Implemented automation in corporate services department, enhancing office operations and client communications.
- Spearheaded space allocation, vendor management, and employee wellness programs.
- Played key roles in BCP and ERT teams and formulated policies and SOPs for smooth administration processes.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Manager, Administration
KPMG
MUMBAI
07.2011 - 11.2018
- Managed operations for Goregaon Office spanning 95,000 sq. ft. across 4 floors, including office operations, cafeteria management, and maintenance.
- Supervised a team of 4 on-roll employees and 125 contract workers.
- Oversaw housekeeping services for registered and satellite offices, managing 1.9 lakhs Sq. ft. area.
- Managing Ground transportation logistics for employees travelling to Mumbai.
- Coordinated logistics for nationwide events and managed in-house events and training programs
- Led vendor management, budgeting, cost control, and MIS maintenance.
- Single point of contact for setting up & training of the In-house Admin Support Central Module for Western Region.
- Contributed to setting up standard operating procedures and coordinated with finance for year-end closing and GST queries.
Transition Manager, Facility Management
Jones Lang Lasalle
MUMBAI
04.2011 - 07.2011
- Managed operations & facilities for Volkswagen Group Sales India Limited and handled early stages of transition for Airtel & BNP Paribas.
Deputy Manager, Administration & Human Resources
Lodha Group Pvt. Ltd
MUMBAI
04.2008 - 01.2011
- Managed housekeeping, maintenance, catering, and events at the corporate office.
- Led space allocation, internal shifting, and internal customer service enhancement.
- Handled budgeting, cost control, vendor management, and coordination with finance
- Act as a back up for Travel and hotel booking related activities
- Handling a team of 50 contract workers.
Team Leader, Administration
Citicorp Finance India Limited
MUMBAI
07.2007 - 03.2008
- Single-handedly managed Vendor Management, renewing of AMC’s, General Administration, Hotel & Airline booking, Housekeeping & Security activities, MIS & Accounting, and General HR formalities.
- Possess knowledge of Procurement Policy- Oracle.
Admin Executive, Administartion
Bennett Coleman and Company Limited (Times of India)
Mumbai
10.2005 - 07.2007
- Managed guest house setup, upkeep & maintenance, housekeeping, general maintenance, renewal of AMC’s, vendor management and development, hotel and airline bookings, training of staff, and pest controlling.
Housekeeping Executive
Hotel Orchid – Kamat Group of Hotels
Mumbai
08.2003 - 08.2005
- Successfully completed a 2-year Housekeeping Executive training program from The Orchid, specializing in housekeeping from a hotel perspective.
Education
PGDBA in HR - Human Resources Development
Welingkars Institute of Management
Mumbai01.2017
Bachelor's Degree in Hotel Management - Hotel Management
Indian Institute of Hotel Management, Mumbai
Mumbai08-2003
HSc. -
National College, Mumbai
Mumbai07-2000
SSc. -
Birla Public School, Mumbai
07-1998
Skills
- Operations Management
- Business acumen
- Vendor management
- Optimizing productivity
- Efficiency
- Service quality
- Staff Development
- Time Management
- Budget Control
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Beginner (A1)
A1
References
References available upon request.
Timeline
Manager, Corporate Services & Facilities, HR
MARICO LIMITED
11.2018 - Current
Manager, Administration
KPMG
07.2011 - 11.2018
Transition Manager, Facility Management
Jones Lang Lasalle
04.2011 - 07.2011
Deputy Manager, Administration & Human Resources
Lodha Group Pvt. Ltd
04.2008 - 01.2011
Team Leader, Administration
Citicorp Finance India Limited
07.2007 - 03.2008
Admin Executive, Administartion
Bennett Coleman and Company Limited (Times of India)
10.2005 - 07.2007
Housekeeping Executive
Hotel Orchid – Kamat Group of Hotels
08.2003 - 08.2005
PGDBA in HR - Human Resources Development
Welingkars Institute of Management
Bachelor's Degree in Hotel Management - Hotel Management
Indian Institute of Hotel Management, Mumbai
HSc. -
National College, Mumbai
SSc. -
Birla Public School, Mumbai
Similar Profiles
ADITYA BASRURADITYA BASRUR
Customer Marketing Manager – Personal Care at Marico LimitedCustomer Marketing Manager – Personal Care at Marico Limited
Soumya DuttaSoumya Dutta
Territory Sales Executive at Marico LimitedTerritory Sales Executive at Marico Limited
Pareen ChhagPareen Chhag
Business Development-International Business Group at Marico LimitedBusiness Development-International Business Group at Marico Limited