SAYONARA LESLIE BORGES
Mumbai
Summary
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
7
7
years of professional experience
Work History
Restaurant General Manager
Burger king (Restaurant Brands International Inc )
MUMBAI
12.2024 - Current
- Managed daily operations across front-of-house, kitchen, and delivery services to ensure smooth functioning
- Ensured adherence to Burger King India’s operational standards and food quality guidelines
- Recruited, trained, and led staff including shift managers, crew members, and kitchen personnel
- Conducted regular performance reviews, provided coaching, and developed team capabilities to enhance service
- Monitored guest experience, ensured customer satisfaction, and resolved complaints effectively
- Maintained compliance with FSSAI and company hygiene, food safety, and sanitation standards
- Planned and optimized staff schedules to control labor costs and align with business needs
- Tracked inventory, placed supply orders, managed vendor relationships, and minimized food wastage
- Oversaw restaurant financials including daily sales tracking, cost control, and full P&L management
- Supervised maintenance and equipment upkeep to ensure a clean and safe working environment
- Implemented local marketing campaigns and promotions in coordination with corporate directives
- Enforced company policies regarding health, safety, employee conduct, and customer service standards
- Stepped into operational roles during peak hours to maintain service efficiency and support staff
- Generated and analyzed daily, weekly, and monthly performance and operations reports
- Ensured full compliance with Indian labor laws, minimum wage regulations, and statutory requirements
Restaurant Manager
Papa John's ( PJP Investment)
Dubai
03.2022 - 09.2024
- Oversaw daily operations across front-of-house, kitchen, and delivery services for smooth and efficient service
- Ensured full compliance with Dubai Municipality health, safety, and hygiene regulations
- Hired, trained, and managed staff, ensuring team members consistently met performance expectations
- Developed and implemented training programs to uphold high service and operational standards
- Monitored customer service quality, resolved guest complaints, and maintained customer satisfaction
- Managed budgets, monitored labor and food costs, and achieved financial performance targets
- Supervised inventory levels, placed supplier orders, and ensured continuous stock availability
- Maintained quality control in food preparation, presentation, and portioning per brand guidelines
- Executed local marketing strategies and promotional campaigns to increase footfall and revenue
- Generated and reviewed daily, weekly, and monthly performance and financial reports
- Ensured cleanliness, organization, and maintenance of the restaurant and all equipment
- Enforced company policies and ensured staff compliance with grooming, conduct, and service protocols
- Supported team during peak hours and stepped into various roles to maintain workflow
- Coordinated with food delivery platforms and managed online ordering systems effectively
- Stayed updated on UAE labor laws and ensured legal compliance in hiring and employment practices
ASSISTANAT RESTAURANT MANAGER
Pizza hut (Sapphire food work ltd.)
MUMBAI
10.2019 - 02.2022
- Assisted the Restaurant General Manager with daily operations to ensure smooth workflow and optimal guest satisfaction
- Supervised team members during shifts, ensuring tasks were completed efficiently and to company standards
- Supported recruitment efforts, including interviewing, onboarding, and training of new staff
- Delivered hands-on training in customer service, food preparation, hygiene, and safety protocols
- Coached and mentored team members to improve performance and uphold service quality
- Conducted performance evaluations and provided constructive feedback for staff development
- Ensured strict compliance with food safety regulations and internal company policies
- Managed inventory control, placed stock orders, and implemented waste reduction strategies
- Monitored labor and food costs to support the achievement of financial objectives
- Handled customer complaints and resolved issues professionally to maintain a positive brand image
- Assisted in creating and managing employee schedules based on business needs
- Performed opening and closing duties, including cash handling and daily financial reporting
- Fostered a positive team environment, promoting accountability and service excellence
SHIFT MANAGER
Pizza hut (Sapphire food work ltd.)
MUMBAI
01.2018 - 10.2019
- Supervised team members during shifts to ensure smooth operations and exceptional customer service.
- Delegated tasks based on individual strengths and operational priorities to optimize team performance.
- Trained new hires and delivered continuous coaching to enhance team skills and service quality.
- Addressed customer inquiries and resolved complaints professionally to maintain satisfaction and loyalty.
- Executed opening and closing procedures, including cash reconciliation and preparation of shift reports.
- Maintained high standards in food preparation and enforced health, safety, and sanitation protocols.
- Monitored inventory and communicated restocking needs to management to avoid shortages.
- Operated POS systems, processed accurate transactions, and managed cash handling and deposits.
- Ensured cleanliness and organization of all restaurant areas throughout each shift.
- Communicated shift updates, staff performance, and operational issues to the General Manager.
- Resolved real-time operational challenges to maintain service efficiency during peak periods.
Education
M.com - Maharashtra Board
Mumbai university
Mumbai, Maharashtra, India01.2018
B.com - Maharashtra Board
R.M.C college
Mumbai, Maharashtra, India01.2016
H. S. C. - Maharashtra Board
T.B. junior college
Mumbai, Maharashtra, India01.2013
S. S. C - Maharashtra Board
St. Joseph high school
Mumbai, Maharashtra, India01.2011
Skills
- Organizational Skills
- Data Analysis
- Adaptability
- Technical Proficiency
- Problem-Solving
- Inventory Management
- Attention to Detail
- Customer service
- Employee training
Disclaimer
I hereby declare that all the information included herewith is true by my knowledge.
Personal Information
- Date of Birth: 07/16/95
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Restaurant General Manager
Burger king (Restaurant Brands International Inc )
12.2024 - Current
Restaurant Manager
Papa John's ( PJP Investment)
03.2022 - 09.2024
ASSISTANAT RESTAURANT MANAGER
Pizza hut (Sapphire food work ltd.)
10.2019 - 02.2022
SHIFT MANAGER
Pizza hut (Sapphire food work ltd.)
01.2018 - 10.2019
M.com - Maharashtra Board
Mumbai university
B.com - Maharashtra Board
R.M.C college
H. S. C. - Maharashtra Board
T.B. junior college
S. S. C - Maharashtra Board
St. Joseph high school
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