SAYONI PANDEY
Delhi
Summary
Results-oriented Finance Operations professional with progressive experience in Accounts Payable, Procure-to-Pay (P2P), APAC Payment Operations, and Invoice Processing (IP). Currently serving as APAC Team Lead at Genpact, managing regional payment execution, overseeing high-volume invoice processing, and ensuring strict adherence to SLAs, compliance standards, and internal financial controls.
Demonstrated expertise in end-to-end Accounts Payable lifecycle management, including invoice validation, posting, payment processing, vendor reconciliation, discrepancy resolution, and audit support. Adept at leveraging SAP to manage financial transactions, monitor payment schedules, and maintain accurate, audit-ready documentation. Recognized for driving process efficiencies, reducing turnaround time, and improving operational accuracy within structured finance environments.
Experienced in collaborating with cross-functional stakeholders across procurement, finance, and regional business teams to resolve payment issues, streamline workflows, and strengthen vendor relationships. Strong analytical foundation backed by a degree in Mathematics and Economics, enabling data-driven decision-making and structured problem-solving.
Multilingual communicator fluent in English, Hindi, and Spanish, with proven leadership capability, stakeholder management skills, and the ability to perform effectively in high-volume, deadline-driven corporate environments.
Overview
4
4
years of professional experience
Work History
APAC Team Lead – Payments & Invoice Processing (IP
Genpact
Jaipur
03.2024 - Current
- Led APAC Payments & Invoice Processing (IP) operations, managing end-to-end P2P cycle across multiple countries and currencies.
- Supervised and mentored a team of analysts to ensure accurate and timely processing of vendor invoices and outbound payments.
- Ensured 100% compliance with internal controls, SOX requirements, and client SLAs across APAC markets.
- Managed high-volume invoice processing, including PO and non-PO invoices, credit notes, and debit adjustments.
- Oversaw payment runs (wire, ACH, RTGS, checks) and resolved payment rejections, bank discrepancies, and vendor escalations.
- Coordinated with Procurement, Treasury, and Finance teams to streamline workflows and improve vendor satisfaction.
- Drove continuous process improvements, reducing invoice turnaround time and improving first-pass accuracy.
- Conducted root cause analysis on payment delays and implemented corrective/preventive actions.
- Managed month-end closing activities, accruals validation, and AP reconciliations.
- Monitored KPIs (aging reports, DPO, invoice cycle time, exception rates) and presented performance dashboards to stakeholders.
- Implemented automation initiatives (RPA/ERP enhancements) to improve productivity and reduce manual intervention.
- Led client governance calls, handled escalations, and ensured high CSAT scores across APAC stakeholders.
- Developed SOPs, conducted team training sessions, and supported onboarding of new transitions.
- Ensured adherence to tax regulations (GST/VAT) and cross-border compliance requirements in APAC countries.
Procure-to-Pay Associate
Accenture Pvt. Ltd.
10.2022 - 03.2024
- Processed end-to-end Procure-to-Pay (P2P) transactions including invoice validation, PO matching (2-way/3-way), and payment processing.
- Handled high-volume PO and non-PO invoices while ensuring accuracy, compliance, and SLA adherence.
- Performed vendor account reconciliations and resolved discrepancies related to pricing, tax, and quantity mismatches.
- Coordinated with Procurement, AP, and business stakeholders to resolve invoice holds and payment delays.
- Managed vendor master data updates and ensured compliance with internal controls and audit requirements.
- Supported month-end closing activities, including GR/IR reconciliation and accrual tracking.
- Monitored aging reports and followed up on overdue invoices to maintain optimal DPO targets.
- Ensured adherence to GST/VAT regulations and company financial policies.
- Assisted in payment runs (NEFT/RTGS/Wire transfers) and resolved payment rejections or bank-related issues.
- Maintained process documentation (SOPs) and supported continuous improvement initiatives to enhance efficiency.
- Participated in internal and external audits, ensuring zero compliance gaps.
- Delivered consistent performance against KPIs such as invoice cycle time, first-pass yield, and exception handling rate.
Customer support executive
Click labs
Chandigarh
03.2022 - 10.2022
- Handled inbound and outbound customer queries via email, chat, and phone, ensuring timely and effective resolution.
- Provided product and technical support to customers, troubleshooting issues and escalating complex cases to technical teams.
- Maintained high customer satisfaction (CSAT) scores by delivering professional and empathetic service.
- Managed ticketing systems to track, prioritize, and resolve support requests within defined SLAs.
- Assisted customers with account setup, onboarding, and platform navigation.
- Documented customer interactions and updated CRM systems to maintain accurate service records.
- Collaborated with product and development teams to report recurring issues and suggest process improvements.
- Conducted follow-ups to ensure issue resolution and enhance overall customer experience.
- Handled customer complaints, billing inquiries, and service-related concerns with a solution-focused approach.
- Contributed to knowledge base documentation and FAQs to improve self-service support.
Education
Bachelor of Arts - Mathematics & Economics
University of Delhi
Delhi05-2020
Skills
- SAP utilization
- Accounts payable management
- Complex Problem-solving
- Documentation and reporting
- Audit readiness
- Team leadership
- Intercompany Reconciliation
- Financial Reporting & Compliance
- Microsoft Excel (Advanced)
- Procure-to-Pay (P2P) Process Expertise
- Team Leadership & People Management
- Stakeholder & Client Management
- SLA & KPI Monitoring
- Invoice Processing & Payment Operations
- ERP Systems (SAP/Oracle)
- Process Improvement & Automation
- Compliance, Audit & Internal Controls
Phone
+91, 9205007659
Languages
Spanish
Advanced (C1)
C1
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Accomplishments
T20 Performer Genpact
Affiliations
Process Cross training within NAM and APAC Region
Timeline
APAC Team Lead – Payments & Invoice Processing (IP
Genpact
03.2024 - Current
Procure-to-Pay Associate
Accenture Pvt. Ltd.
10.2022 - 03.2024
Customer support executive
Click labs
03.2022 - 10.2022
Bachelor of Arts - Mathematics & Economics
University of Delhi