Program Afsys (Oracle Based)
Sayra A K Shaikh
Navi Mumbai
Summary
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels. Ability in problem-solving and negotiation. Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts.
Strong analytic, quantitative and technical aptitude Self-motivated, driven and adaptable.
Strong background in coordinating logistics projects. Ensuring operations and manage project timelines effectively.
Overview
22
22
years of professional experience
26
26
years of post-secondary education
Work History
Manager Customer Service
Hub & Links Logistics (I) Pvt Ltd
Navi Mumbai
05.2024 - Current
- Sales & Key Account Management
- Customer Service
- Financial Management
- Pricing for SOC OOG/ special containers
- Project pricing: Assistance for RORO and BB pricing
Dy. Manager - Projects
Transworld Logistics Private Limited
Navi Mumbai
07.2020 - 01.2024
- Pricing for RORO, Break Bulk, and Heavy Lift transportation
- Develop relationships with overseas agents
- Key Account Management
- Operational Management
Dy. Manager – Sales Coordinator
Ceva Logistics Pvt Ltd.
Mumbai
05.2019 - 01.2020
- Customer Service
- Operation Management
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
Dy. Manager - Project Customer Service
Orchid Shipping Pvt Ltd
Mumbai
09.2016 - 04.2019
- Project Pricing & Sales
- Customer Relationship Management
- Operations Management
- Financial Management
Dy. Manager – Customer Service and Operation –Industrial Project
DHL Logistics Pvt Ltd
Mumbai
02.2011 - 08.2016
- Project Logistics: Coordinated all aspects of break bulk shipments, including carrier/agent/broker coordination
- Operations Management
- Customer Relationship Management
- Documentation & Logistics
- Vendor Management
- Pricing & Negotiation
- Project Execution
- Telesales - Sales & Lead Generation
Sr. Executive Customer Service
Opal Asia Logistics I Pvt Ltd
Mumbai
06.2007 - 02.2011
Export customer Service for NVOCC & Forwarding division
Customer Service
Pisces container Line (I) Pvt Ltd
Navi Mumbai
10.2006 - 06.2007
- Customer Service with main focus on Export shipments from ICD’s
Export Customer Service
Samsara Shipping Pvt Ltd
Mumbai
12.2002 - 03.2006
Islamic Republic of Iran Shipping Line Export Customer Service July 2004 - March 2006
Oasis Shipping Pvt Ltd. Import Customer Service June 2003 - July 2004
Samsara Shipping Pvt Ltd Receptionist & Office Admin Assistant
December 2002 – June 2003
Education
Bachelor of Arts - Economics
Mumbai University
Mumbai, India 01.2001 - 03.2025
HSC -
Maharashtra State Board of Secondary & Higher Educ
Mumbai 04.1992 - 03.1993
SSC -
Maharashtra State Board of Education
Mumbai 06.1989 - 03.1990
Skills
Key account management
Account retention
Revenue generation
Client needs assessment
Project planning
Operational management
Personal Information
- Date of Birth: 05/14/76
- Gender: Female
Software
MS Office
LOGIS
EBMS
Timeline
Manager Customer Service
Hub & Links Logistics (I) Pvt Ltd
05.2024 - Current
Dy. Manager - Projects
Transworld Logistics Private Limited
07.2020 - 01.2024
Dy. Manager – Sales Coordinator
Ceva Logistics Pvt Ltd.
05.2019 - 01.2020
Dy. Manager - Project Customer Service
Orchid Shipping Pvt Ltd
09.2016 - 04.2019
Dy. Manager – Customer Service and Operation –Industrial Project
DHL Logistics Pvt Ltd
02.2011 - 08.2016
Sr. Executive Customer Service
Opal Asia Logistics I Pvt Ltd
06.2007 - 02.2011
Customer Service
Pisces container Line (I) Pvt Ltd
10.2006 - 06.2007
Export Customer Service
Samsara Shipping Pvt Ltd
12.2002 - 03.2006
Bachelor of Arts - Economics
Mumbai University
01.2001 - 03.2025
HSC -
Maharashtra State Board of Secondary & Higher Educ
04.1992 - 03.1993
SSC -
Maharashtra State Board of Education
06.1989 - 03.1990
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