Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic
Sayra A S Sayed

Sayra A S Sayed

Kharghar

Summary

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence. Detail-oriented and methodical billing & patient care offering 10 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Overview

11
11
years of professional experience

Work History

Billing and Patient Care Executive

Apollo Hospital - Seawood
10.2022 - Current
  • Actively participated in the "Joint Commission International Accreditation (JCIA) " activities by promoting the quality and safety of the patients as well as the organization.
  • Providing excellent customer care service to all patients, consultants, and colleagues to uphold the mission, vision, and values of the hospital.
  • We ensure to meet and greet the patient and visitors and we provide assistance based on their needs.
  • Handling of corporate patient like JNPT, ONGS, BARC, Reliance Industries Ltd, NPCL etc.
  • Attaining all call in professional and polite to resolve them.
  • Handling all patient and VIP patient with proper care. Maintaining confidentiality of patient and doctor's information.
  • Registration file of new patient and also credit facility patient and Taking daily day by day Google review and feedback from our patients.
  • Handling of cash on daily basis and up to date with finance and Maintaining all records in excel and send daily report to HODs.
  • Co ordination with Consultant and other department clinical team member about daily appointment scheduling and we ensure about patient satisfaction.
  • Perform regular inspection daily on floor and doctors room as all are well maintained.
  • Provide support to the team member for up keeping activities on the floor.
  • Handle all inquiries and complaints and also feedback management system for the standards of the organization.
  • Keep up to date with housekeeping department to maintain floor and public areas make sure it's clean
  • Actively participated in continuous training programs to enhance knowledge of best practices in patient care delivery.
  • Maintained clean and safe environment for patients by adhering to strict infection control protocols.
  • Enhanced patient experience through effective communication, empathy, and active listening skills.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for patients.
  • Responded to emergency situations and provided support to promote patient safety and wellbeing.

Clerk , Administrative Assistant

Tata memorial hospital Mumbai
06.2015 - 10.2022
  • Registration of new patient file on emergency basis
  • Handling admission procedure of general and private patient
  • Handling of cash counter up to date with accounts.
  • Death file procedure handling
  • Generate memos, emails and report when appropriate
  • Counseling patient about all process and estimate
  • Execute Patient Experience Service Delivery Model for Customer Excellence.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

Account Assistant

HospiFix Marketing
11.2013 - 12.2014
  • Handling communications with clients and vendors via phone, email, and in-person.
  • Handling bookkeeping and office accounting requirements.
  • Collecting payments and updating accounts payable and receivable records.
  • Used advanced software to prepare documents, reports, and presentations.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Education

B. Com (Financial Markets, Grade - A - Financial Services Marketing Operations

Pillai College of Arts And Commerce
Panvel, India
04.2014

Higher Secondary Certificate (HSC) - Accounting And Finance

Peoples Education Society
Navi Mumbai, India
02.2011

Secondary School Certificate ( SSC ) - Maths, Science And Hindi

Sudhagad Education Society
Panvel, India
03.2009

Skills

  • Relationship Management
  • Good communication skill
  • Effective Documentation
  • Administration
  • Customer Service
  • TALLY ERP
  • MS CIT
  • ENGLISH TYPING 30 WPMS

Languages

English
Hindi
Marathi

Hobbies and Interests

  • Travelling
  • Dancing
  • Listening


Disclaimer

All the above-furnished details are true to the best of my knowledge and belief. I will abide by the rules and regulations of the organization.

Timeline

Billing and Patient Care Executive

Apollo Hospital - Seawood
10.2022 - Current

Clerk , Administrative Assistant

Tata memorial hospital Mumbai
06.2015 - 10.2022

Account Assistant

HospiFix Marketing
11.2013 - 12.2014

B. Com (Financial Markets, Grade - A - Financial Services Marketing Operations

Pillai College of Arts And Commerce

Higher Secondary Certificate (HSC) - Accounting And Finance

Peoples Education Society

Secondary School Certificate ( SSC ) - Maths, Science And Hindi

Sudhagad Education Society

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Sayra A S Sayed