Sayyed Raju
Area Operations Manager
Bengaluru ,TG
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Area Operations Manager
ZARA India (Inditex Trent Retail India Pvt Ltd)
Bangalore
2010.04 - Current
- Developed processes to save on costs and prevent losses.
- Enhanced overall region performance by implementing proven management processes to increase revenue.
- Hired and trained more than 100 of new employees in last 10 Years.
- Traveled to over 3 locations per week to manage each store and perform reviews of individual managers and employees.
- Suggested corrective services to handle customer complaints.
- Introduced new methods, practices and systems to reduce turnaround time.
- Developed systems to track and log work issues.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in Customer experience field.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed and rolled out new policies designed to bolster productivity and reduce overall Operational costs.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored over 400 employees' day-to-day activities and made plans to rectify issues.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Streamlined day to day Operations operations and budgeted effectively to decrease spending 25%.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Increased sales by 25% by establishing goals, overseeing performance and mentoring staff.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
Head Cashier
Kaya Clinic (Marico)
Mumbai
2009.10 - 2010.04
- Handling Daily 30 + appointments of Clients & Scheduling as per their Convenience
- Achieve Monthly Budget Assigned by Area Manager.
- Facilitated and logged store opening, closing and shift changes.
- Answered customer questions and helped find specific items.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Mentored new team members on sales software system operation.
- Alleviated customer service needs with policy-appropriate solutions.
- Maintained stock to meet expected customer demand.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained and updated security protocols for front desk operations.
Head Cashier Supervisor
Big Bazaar ( Future Group)
Mumbai
2005.12 - 2009.09
- Handling 30+ Cashier Team including Training & scheduling shift.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Created employee schedules to align coverage with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments
Education
Bachelor of Commerce - Accounting And Business Management
Madurai Kamraj University
Mumbai India 2014.01 - 2016.12
HSC - Commerce
Maharashtra State Board
Rizvi College 2007.02 - 2008.02
Skills
Performance tracking proficiency
undefinedAccomplishments
- Collaborated with team of HO (Spain) in the development & launch of Various New Projects in Country.
- Achieved more than 50% Growth in ( Perfume Sale) by completing Training & Launching New Products with accuracy and efficiency.
- Collaborated with team of ZARA South Africa in the development of Head Cashiers in the Country .
- Achieved more than set Target of 25% e-ticket conversion through effectively Mentoring & Monitoring the Pan India Team.
Timeline
Bachelor of Commerce - Accounting And Business Management
Madurai Kamraj University
2014.01 - 2016.12
Area Operations Manager
ZARA India (Inditex Trent Retail India Pvt Ltd)
2010.04 - Current
Head Cashier
Kaya Clinic (Marico)
2009.10 - 2010.04
HSC - Commerce
Maharashtra State Board
2007.02 - 2008.02
Head Cashier Supervisor
Big Bazaar ( Future Group)
2005.12 - 2009.09
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