Summary
Overview
Work History
Education
Skills
Accomplishments
Websites, Portfolios and Profiles
Timeline
Generic

SAYYED RAJU

MUMBAI

Summary

Area Operations Manager with significant experience at ZARA India, specializing in operational efficiency and strategic alignment. Demonstrated success in staff mentoring, customer satisfaction enhancement, and sustainable practice implementation. Proficient in performance tracking, compliance management, and HR policy development. Previous leadership roles include Head Cashier at Kaya Clinic and Head Cashier Supervisor at Big Bazaar, emphasizing strong leadership and customer relationship management skills.

Overview

20
20
years of professional experience

Work History

Site Lead

Amazon
03.2025 - Current
  • Enhanced site productivity by leading operational strategies focused on efficiency.
  • Executed streamlined workflow processes, minimizing downtime across operations.
  • Ensured adherence to safety protocols and compliance with industry standards.
  • Utilized performance metric analysis to guide strategic decision-making effectively.
  • Elevated staff skills and job satisfaction through targeted training programs.
  • Cultivated a culture of improvement by mentoring team members consistently.
  • Worked with cross-functional teams to resolve operational challenges collaboratively.
  • Encouraged professional growth by offering ongoing development opportunities.
  • Analyzed site performance metrics, identifying trends to inform decision-making and strategic planning.
  • Trained new team members on site policies and procedures.

Area Operations Manager

ZARA India (Inditex Trent Retail India Pvt Ltd)
04.2010 - 11.2024
  • Mentored staff to achieve targets.
  • Fostered strategic alignment among executives to target and reach key performance benchmarks.
  • Provided immediate solutions for challenges in daily operations.
  • Delivered technical expertise for innovative process development within operations team.
  • Analyzed quality of goods and services supplied by vendors to area operations.
  • Conducted collaborative activities to strengthen teamwork within area operations.
  • Addressed customer concerns efficiently within required timelines.
  • Maintained compliance with laws affecting operations.
  • Guided team members to align efforts with organizational objectives.
  • Established operational guidelines to enhance workflow efficiency.
  • Monitored customer feedback, implementing changes to improve service quality.
  • Enhanced customer satisfaction through the implementation of effective complaint resolution strategies.
  • Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
  • Drove company growth with proactive mindset and results-oriented plans for business operations.
  • Developed and executed training programmes, enhancing staff skills and boosting productivity.
  • Conducted performance reviews, setting objectives and identifying development needs.
  • Directed staff recruitment and training, building a highly skilled and motivated operations team.
  • Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
  • Implemented sustainable practices, reducing environmental impact and enhancing corporate social responsibility.

Head Cashier

Kaya Clinic (Marico)
10.2009 - 04.2010
  • Facilitated and logged store opening, closing and shift changes
  • Answered customer questions and helped find specific items
  • Helped customers complete purchases, locate items and join reward programs
  • Monitored self-checkout systems and provided help in resolving complex problems
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary
  • Set and updated employee schedules to fulfill gaps based on expected customer demands
  • Mentored new team members on sales software system operation
  • Alleviated customer service needs with policy-appropriate solutions
  • Maintained stock to meet expected customer demand
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products
  • Taught employees fundamentals of register use, merchandise scanning and customer service
  • Received and processed customer payments
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Maintained and updated security protocols for front desk operations

Head Cashier Supervisor

Big Bazaar (Future Group)
12.2005 - 09.2009
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support
  • Established objectives to offer team members clear roadmap to help company achieve overall goals
  • Built positive relationships with customers to increase repeat business
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction
  • Created employee schedules to align coverage with forecasted demands
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

Education

MBA - Operations Management

Manipal University
Rajasthan

Bachelor of Commerce - Accounting And Business Management

Madurai Kamraj University
Mumbai

HSC - Commerce

Rizvi College

Skills

  • Performance tracking and analysis
  • Strategic planning and forecasting
  • Sales support and operational efficiency
  • Staffing oversight and compliance
  • Human resources policies
  • Multitasking and leadership skills
  • Customer relationship management

Accomplishments

  • Collaborated with team of HO (Spain) in the development & launch of Various New Projects in Country.
  • Achieved more than 50% Growth in (Perfume Sale) by completing Training & Launching New Products with accuracy and efficiency.

Websites, Portfolios and Profiles

www.linkedin.com/in/sayyed-raju-62612aa8

Timeline

Site Lead

Amazon
03.2025 - Current

Area Operations Manager

ZARA India (Inditex Trent Retail India Pvt Ltd)
04.2010 - 11.2024

Head Cashier

Kaya Clinic (Marico)
10.2009 - 04.2010

Head Cashier Supervisor

Big Bazaar (Future Group)
12.2005 - 09.2009

Bachelor of Commerce - Accounting And Business Management

Madurai Kamraj University

HSC - Commerce

Rizvi College

MBA - Operations Management

Manipal University

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