Zaid Sayyed
Logistics And Supply Chain
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated E-commerce specialist with extensive knowledge of e-commerce platforms, payment processing and digital marketing. Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions. Highly organized and detail-oriented with in-depth understanding of competitive landscape.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
E-commerce Specialist
Lumina Datamatics
Mumbai
10.2021 - Current
- Drove efficiency and optimized inventory control procedures to reduce lead times and maximize profits for Walmart.
- Recorded purchases and supply movements to maintain accurate records.
- Tracked inventory levels and optimized ordering strategies to meet availability needs whilst maintaining budget goals.
- Established and maintained e-commerce website to promote and sell products.
- Developed relationships with suppliers to facilitate timely delivery of products.
Senior Customer Service Executive
Firstsource
Mumbai
09.2019 - 10.2021
- Conducted surveys to determine customer opinion of products and services.
- Enabled customers to find answers by providing extensive details on system navigation. Added value to customer purchases by upselling additional products and services.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately..
- Prepared Internet service reports by collecting and analyzing customer needs.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Sales Executive
Global Gypsum
Mumbai
08.2016 - 02.2018
- Started as a trainee sale and with sincere efforts and performance was moved to the position of Sales
Executive. - Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
Education
MBA - Supply Chain And Logistics
Narsee Monjee Institute of Management Studies
Mumbai 08.2021 - 09.2023
Bachelor of Commerce - B.Com
University of Mumbai
Mumbai 06.2017 - 04.2018
Skills
Inventory coordination
Package tracking
MS Office
Problem-Solving
Decision-Making
Teambuilding
Multitasking Abilities
Accomplishments
- Collaborated with team of 20 in the development of VOC process for Walmart.
- Achieved 40% of resolution through effectively helping with VOC team.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Logistics and supply chains - Fundamentals, Designs and Operations], Udemy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Logistics and supply chains - Fundamentals, Designs and Operations], Udemy
09-2023
E-commerce Specialist
Lumina Datamatics
10.2021 - Current
MBA - Supply Chain And Logistics
Narsee Monjee Institute of Management Studies
08.2021 - 09.2023
Senior Customer Service Executive
Firstsource
09.2019 - 10.2021
Bachelor of Commerce - B.Com
University of Mumbai
06.2017 - 04.2018
Sales Executive
Global Gypsum
08.2016 - 02.2018