Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic
Said Mohammad Khateeb

Said Mohammad Khateeb

Solapur

Summary

Capable technical support advisor experienced in helping users correct problems keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

10
10
years of professional experience

Work History

Technical Support Advisor

Concentrix
Pune
05.2019 - 02.2024
  • Diagnosed hardware and software problems related to customer's environment.
  • Performed system configuration changes according to customer requirements.
  • Collaborated with other teams on projects when necessary.
  • Installed software applications on customer systems as requested.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Customer Service Executive

Tata Consultancy Services
Pune
01.2017 - 08.2018
  • Provided prompt and courteous service to customers via phone, email.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Collaborated with other departments to ensure customer satisfaction.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.

Client Assistant

Web-Insys Software Pvt. Ltd
Solapur
10.2015 - 10.2016
  • Assisted with installation of ERP application and guided to use the application.
  • Provided services and attention to customers when face-to-face or through phone conversations.

Computer Instructor

IL & FS Education
Solapur
07.2014 - 08.2015
  • Provided technical support to students and staff on various software programs.
  • Instructed classes on topics including computer hardware, operating systems and different software.
  • Conducted assessments of student performance throughout the course.
  • Monitored student progress by evaluating their work regularly.

Education

Master of Computer Applications -

Sikkim Manipal University
Solapur
10-2013

Bachelor of Computer Applications -

Sikkim Manipal University
Solapur
09-2011

Skills

  • Application support
  • Software Installation
  • Remote Support
  • Hardware diagnostics
  • Technical Support
  • Customer Service
  • Technical Support
  • Customer Service

Affiliations

Loves to play cricket, signing and workout.

Languages

Urdu
First Language
Marathi
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Timeline

Technical Support Advisor

Concentrix
05.2019 - 02.2024

Customer Service Executive

Tata Consultancy Services
01.2017 - 08.2018

Client Assistant

Web-Insys Software Pvt. Ltd
10.2015 - 10.2016

Computer Instructor

IL & FS Education
07.2014 - 08.2015

Master of Computer Applications -

Sikkim Manipal University

Bachelor of Computer Applications -

Sikkim Manipal University

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Said Mohammad Khateeb