SAYYED TARIQ ANIS REZA
ADMINISTRATOR
Kolkata,WEST BENGAL
Work Preference
Summary
Objective is to be associated with a progressive organisation which can provide a dynamic work sphere with a dynamic work sphere to extract my inherent skills as a professional; use and develop my aptitude to further the organisation's objectives and also attain my career targets in progress.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Client Support Engineer
TEOCO Software Pvt.Ltd
Kolkata
10.2018 - 11.2023
- Providing solution to the clients.
- Solving complex issues for the clients
- Taking ownership of the work
- Provided clear and concise step-by-step technical support to guide clients.
- Listened to individual complaints with an open mind and asked detailed questions to understand issues.
- Handled high-volume telephone calls to address and resolve customer queries.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Processed refunds, exchanges and service requests for customers.
- Used support tickets to track and speed up incidents.
- Monitored email to promptly collect and respond to complaints.
- Used remote access to navigate and link to customer computers.
Oracle Database Administrator
State Data Center
10.2017 - 10.2018
- Used to monitor databases to make sure database is running properly
- Working here in Linux operating system
- Installation of Red Hat Linux
- Checking performing issue of database
- Configure and scheduling database backup, SQL backup
- Starting and shutting down of server manually and by running command as well in linux
- Planned maintenance to avoid any unplanned outages of servers
- Configuration and installation of OS on Windows platform
- Creating different types of users and groups and assigning permissions
- Familiar with Symantec endpoint protection
- Taking care of daily check-up of hardware related issues and managing login issues of users
- Holding 1st level Escalation Point
- Hands-on experience in MSL6000
- How to create new backup
- How to restore a file from server to networker
- Monitoring of backup
- Doing incident call log
- Taking reports.
Software Developer
Snap-On Business Solutions
Noida
09.2015 - 08.2017
- Started working here from September 2015 till August 2017
- Worked there as PLSQL developer
- Worked in Postgres SQL
- Worked as Manual Tester and Functional Tester.
- Written codes to transfer data into our application in EPC5
- Debugging of codes.
- Testing codes before loading into production database.
- Worked under Agile Methodology.
Education
B.Tech - Applied Electronics & Instrumentation
Ajay Binay Institute of Technology, Cuttack
Odisha01-2013
12th - Science
Calcutta Madrasah Anglo-Persian Department
Kolkata01-2008
10th - WBBSE
S.G.J.English Public School
Kolkata01-2006
Skills
- Communication
- Team motivation
- Leadership
- Customer services excellence
- Written and verbal communication
Languages
English
Bengali
Hindi
Urdu
Languages
English, Bengali, Urdu
English
Hindi
Urdu
Timeline
Client Support Engineer
TEOCO Software Pvt.Ltd
10.2018 - 11.2023
Oracle Database Administrator
State Data Center
10.2017 - 10.2018
Software Developer
Snap-On Business Solutions
09.2015 - 08.2017
B.Tech - Applied Electronics & Instrumentation
Ajay Binay Institute of Technology, Cuttack
12th - Science
Calcutta Madrasah Anglo-Persian Department
10th - WBBSE
S.G.J.English Public School