S C ANAND KUMAR
Engineer
Chennai
Summary
SUMMARY
Experienced in handling teams and customers bringing 7+ years of quality performance in customer support roles. Received multiple Rewards and Recognition for maintaining high metrics and skilled performance. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Passionate about providing an exceptional experience for every customer.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
SELLER PARTNER SUPPORT ASSOCIATE
AMAZON DEVELOPMENT CENTER INDIA PVT. LTD
CHENNAI
03.2021 - Current
- Maintaining a positive, empathetic and professional attitude towards our Customers all the times.
- Provided professional services and support in a dynamic work environment.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Always Ensure that quality and service standards should be above the bar.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted progress and development meetings with support staff to enforce updates to company goals and policies.
- Always ensure that the issue gets resolved at the earliest and in the minimal contact.
- Handle Escalated unresolved seller requests for further investigation and clarification to provide correct resolution.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
CUSTOMER SERVICE ASSOCIATE
AMAZON DEVELOPMENT CENTER INDIA PVT. LTD
COIMBATORE
08.2020 - 02.2021
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
- Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations.
ESTIMATION & DESIGN ENGINEER
HVAC, CHILLTECH A/C UNITS FIX
Sharjah
02.2018 - 10.2019
- Interacting with customers regarding the AC Fixing and Installation According to their needs within their budget.
- Strengthened communication skills through regular interactions with others.
- Follow up with customers to know their need and help them to get the service completed at their requested timeframe in high quality standards.
- Monitoring our team and guide them delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
CUSTOMER CARE EXECUTIVE
ALLSEC TECHNOLOGIES
CHENNAI
11.2016 - 11.2017
- Handling large amounts of Inbound & Outbound Customer calls and generate sales leads.
- Managing a team of junior customer service representatives.
- Handling a team of 18 members while working towards customer queries in absence of Team Leader.
- Handle Escalation contacts to provide accurate resolution to maintain high standard customer service.
- Listening to customer or client complaints or concerns and working to resolve their issues.
- Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
- Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations.
GRADUATE ENGINEER TRAINEE
BALAJI INDUSTRIES
CHENNAI
06.2015 - 07.2016
- Evaluated quality control processes and made recommendations for improvements in quality control.
- Monitored projects to determine areas and processes needing improvement.
- Adhered to timelines to meet quality assurance targets.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Analyzed and planned workflow, equipment placement and space requirements to improve manufacturing efficiency.
- Prepared standard reports and documentation to communicate results to senior management.
Education
B.E - Mechanical Engineering
Mount Zion College of Engineering And Technology
Pudukkottai 04.2011 - 07.2015
12th -
Panchvati High Sec School
Bilaspur 04.2010 - 04.2011
10th -
S.E.C.RLY.MIX. High. Sec School
Bilaspur 03.2007 - 04.2008
Skills
Computer Skills
Timeline
SELLER PARTNER SUPPORT ASSOCIATE
AMAZON DEVELOPMENT CENTER INDIA PVT. LTD
03.2021 - Current
CUSTOMER SERVICE ASSOCIATE
AMAZON DEVELOPMENT CENTER INDIA PVT. LTD
08.2020 - 02.2021
ESTIMATION & DESIGN ENGINEER
HVAC, CHILLTECH A/C UNITS FIX
02.2018 - 10.2019
CUSTOMER CARE EXECUTIVE
ALLSEC TECHNOLOGIES
11.2016 - 11.2017
GRADUATE ENGINEER TRAINEE
BALAJI INDUSTRIES
06.2015 - 07.2016
B.E - Mechanical Engineering
Mount Zion College of Engineering And Technology
04.2011 - 07.2015
12th -
Panchvati High Sec School
04.2010 - 04.2011
10th -
S.E.C.RLY.MIX. High. Sec School
03.2007 - 04.2008
Similar Profiles
G Vamshi KrishnaG Vamshi Krishna
Technical Executive at Amazon Development center India Pvt. Ltd through Shankar Electrical Services India Pvt. LtdTechnical Executive at Amazon Development center India Pvt. Ltd through Shankar Electrical Services India Pvt. Ltd
Sudarshan PSudarshan P
MIS & Finance Executive at Amazon Development center India Pvt Ltd (Account) Starcrest services Pvt Ltd (On role)MIS & Finance Executive at Amazon Development center India Pvt Ltd (Account) Starcrest services Pvt Ltd (On role)
Sydamma BusharajuSydamma Busharaju
Sr. Associate, Data Management at Amazon Development Center India Pvt. LtdSr. Associate, Data Management at Amazon Development Center India Pvt. Ltd
FARZANA PARVEENFARZANA PARVEEN
Team Manager – (NA Sales Tax – Student Chat and Woot) at Amazon Development Center, India Pvt. Ltd.Team Manager – (NA Sales Tax – Student Chat and Woot) at Amazon Development Center, India Pvt. Ltd.
Herbert Jeffrin MHerbert Jeffrin M
Specialist - Global Funds Control at Bank of New YorkSpecialist - Global Funds Control at Bank of New York