Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic
SC.DRAVID VASANTH

SC.DRAVID VASANTH

Chennai

Summary

Dynamic Senior Operations Associate at Opendoor with proven expertise in team leadership and collections strategies. Excelled in enhancing client engagement and driving revenue growth through effective communication and process improvement. Skilled in CRM tools and negotiation, consistently achieving targets while fostering a collaborative team environment.

Overview

5
5
years of professional experience

Work History

Senior Operations Associate

Opendoor
01.2024 - Current
  • Managed client relationships in the U.S., providing consistent updates and support regarding property details through voice calls, chat, and email communications.
  • Coordinated seamless communication between clients and internal teams, ensuring timely and accurate information was shared.
  • Handled both voice and non-voice processes, addressing customer enquiries and resolving issues related to property transactions, and service requests.
  • Ensured accurate documentation and tracking of client interactions, enhancing operational efficiency.
  • Contributed to the continuous improvement of client communication processes, and the overall customer experience.

Team Leader

Sunshine Company
08.2020 - 06.2023
  • I Maintained team of 8 members to enhance collection processes in Credit Management.
  • Oversaw insight sales initiatives to drive revenue growth and improve client engagement.
  • Developed strategies to optimize team performance and achieve collection targets.
  • Facilitated training sessions to boost team skills in Credit Management and sales techniques.
  • Analyzed data trends to inform decision-making and refine collection strategies.
  • Collaborated with stakeholders to align Credit Management goals with organizational objectives.
  • Monitored team progress through regular performance evaluations and feedback sessions.
  • Implemented best practices for effective communication and collaboration within the team.

Education

Diploma in Sales(Correspondence ) -

Don Bosco Private Industrial Training Institute
2022

Bachelor of Arts - English Literatute

Madras Christian College
2020

HSC

MOUNT SAINT JOSEPH MATRICULATION HR. SECONDARY SCH
2017

SSLC -

MOUNT SAINT JOSEPH MATRICULATION HR. SECONDARY SCHOOL
2015

Skills

  • Team Management & Leadership
  • Collections & Recovery Strategies
  • Inside Sales & Upselling
  • KPI Tracking & Reporting
  • Negotiation & Objection Handling
  • CRM Tools (Salesforce, Jira, Zendesk, Maestro)
  • Cold Calling & Lead Conversion
  • Process Improvement
  • Compliance & Quality Control
  • Communication & Coaching Skills

Achievements

  • Top Performer of the Year (2021) – Recognized for outstanding sales performance at Sunshine, consistently exceeding targets and driving results.
  • Champion of the Year (2023) – Awarded for exceptional dedication and contribution to team success at Sunshine.
  • Best Performer Award (2024) – Honored for excellence in customer relations at Opendoor, delivering exceptional results and customer satisfaction.

Timeline

Senior Operations Associate

Opendoor
01.2024 - Current

Team Leader

Sunshine Company
08.2020 - 06.2023

Diploma in Sales(Correspondence ) -

Don Bosco Private Industrial Training Institute

Bachelor of Arts - English Literatute

Madras Christian College

HSC

MOUNT SAINT JOSEPH MATRICULATION HR. SECONDARY SCH

SSLC -

MOUNT SAINT JOSEPH MATRICULATION HR. SECONDARY SCHOOL

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SC.DRAVID VASANTH