Ms Office
S. CHARLOTTE CATHRINE
Operation Support Specialist (C04)
Chennai
Summary
Diligent Operations Support Specialist with 1 year of experience at Citi Corp Service Pvt Ltd skilled in streamlining processes and enhancing operational efficiency. Proven ability to adapt quickly to new technologies ans system. I am eager to leverage my skills to contribute to a dynamic.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Operations Support Specialist
CITI CORP PRIVATE LTD
Chennai
06.2024 - Current
- Monitored where additional resources may be needed for peak performance levels.
- Implemented procedures for monitoring system performance
- Well Trained to handle saw grass live engage and Kore AI tools.
- Ensured compliance with company policies regarding data security practices in user access management.
- Documented all steps taken during troubleshooting process using established guidelines to ensure accuracy and consistency across team members.
- Maintained records of customer interactions which included logging details into a database system used for tracking purposes using lexis Nexis and thread metrics tool.
- Effectively handle credit cards such as account maintenance, account closure, opening secure cards, link accounts disputes, rewards, miles, fraud disputes interest waver, late fee waiver, converting accounts and perform multitasking.
- Resolved customer complaints by working closely with internal teams to identify root cause issues.
- Identifying the status of billing dispute and fraud dispute.
- Over all maintaining accounts and perform multitasking using all the essential tool.
Education
MBA - Human Resources
PULC College ( Loyola College)
Chennai 04.2001 -
BBA - Business Administration
Stella Maris College
Chennai, India 04.2001 -
Skills
Tracking the RTS ( agents availability for the Day)
Creative thinking
Helped my team in critical situation participated in project such deep link project etc,
Participated in many extracurricular events
Analytical thinking
Adaptability and flexibility
Time management
Problem-solving
Work control processes
Operational efficiency
Customer engagement
Tracking the RTS ( agents availability for the Day)
Software
Tally
Python
R Studio
Interests
Yoga
Blogging
Cooking
Wanderlust
Certification
Employee Appreciation Week - Bronze Award
Timeline
Employee Appreciation Week - Bronze Award
06-2025
Delivers with Pride - Team Effort Award
05-2025
Operations Support Specialist
CITI CORP PRIVATE LTD
06.2024 - Current
MBA - Human Resources
PULC College ( Loyola College)
04.2001 -
BBA - Business Administration
Stella Maris College
04.2001 -
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