SCINDIA DEVI
Chennai
Summary
Experienced professional with a total of 7 years and 10 months a graduate or post-graduate background in the financial services industry, specializing in Functional experience within Corporate domains such as Payments,Settlements, Client On-Boarding and Fund Services. Proven track record of problem-solving, project management, client engagement, and delivering results within tight deadlines
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Quality Assurance Engineer
Fiserv
01.2019 - Current
- Led QA efforts for multiple Zelle integration projects, ensuring seamless functionality and adherence to industry standards
- Developed and executed comprehensive test plans and test cases for Zelle payment processing modules, covering various scenarios including authentication, transaction processing, and error handling
- Collaborated with cross-functional teams including developers, product managers, and business analysts to clarify requirements and ensure alignment throughout the development lifecycle
- Conducted thorough regression testing to validate the stability of Zelle integration across different platforms and environments
- Utilized automation tools such as Selenium and Appium to streamline testing processes and increase efficiency in Zelle payment workflows
- Implemented continuous integration and continuous deployment (CI/CD) pipelines to automate testing and deployment tasks, reducing time-to-market for Zelle features
- Investigated and documented defects using issue tracking systems like Jira, providing detailed information to aid in resolution and maintaining product quality
- Acted as a subject matter expert (SME) for Zelle functionality, providing guidance and support to team members and stakeholders
- Participated in user acceptance testing (UAT) sessions with clients and internal stakeholders to gather feedback and ensure Zelle features meet end-user expectations
- Contributed to the improvement of QA processes and best practices within the organization, promoting a culture of quality and continuous improvement.
Test Engineer
Wipro
01.2016 - 01.2019
- Over the span of three years, scripted unique test plans, test scripts, and processes to remove previously known redundancy by 40% and ensured predictable outcomes
- Managed a team of 3 to test, implement, and improve the firm's profitability reporting and digitalization initiatives
- Fostered a collaborative environment by providing constructive feedback during sprint reviews and participating in retrospective sessions to identify process improvements
- Reduced by 80% the total amount of time spent to execute the full regression tests by organizing and automating the test cases
- Worked closely on 2 projects with the development team to write test plans for quality assurance.
Education
Bachelor of Engineering Technology-Information Technology -
RMK College of Engineering & Technology
Skills
- User Acceptance Testing UAT
- Continuous Integration and Deployment CI/CD
- Project Management , Problem-Solving and client engagement
- Payments Testing
- Business Test plan
- Quality Assurance Process Improvement
- Appian
- Test Planning and Execution Requirement Analysis
- Data Analytics
- JIRA,Version one,Confluence,Bugzilla,Git Qtest
- Postman & Soapui
- SQL Soap Sonar Putty splunk Selenium
- Intermediate Java HP ALM Basics of Python
Accomplishments
- Defect Free
Led the QA team in achieving a 98% defect resolution rate for critical issues within Zelle payment processing modules, ensuring a seamless and reliable user experience for clients and end-users.
- Process Improvement
Played a key role in driving process improvement initiatives within the QA department, resulting in streamlined workflows, improved testing methodologies, and higher overall product quality scores.
- Product Quality
Played a key role in driving continuous improvement initiatives within the QA department, resulting in streamlined workflows, enhanced collaboration with development teams, and overall improvement in product quality.
Languages
English
Personal Information
Title: QA Lead
Projects
SLA Dashboard, 2024 - Present, Chennai
Developed a comprehensive dashboard using the Appian low-code platform to streamline data visualization and improve decision-making processes for a large enterprise client. The dashboard incorporated key performance indicators KPIs), metrics, and data from various sources to provide real-time insights into business operations.
Zelle, 2021 - Present, Chennai
Led QA efforts for various features. Spearheaded QA initiatives for Zelle projects, ensuring seamless functionality and compliance. Developed and executed comprehensive test plans covering authentication, transaction processing, and error handling. Collaborated cross-functionally to clarify requirements and align deliverables. Utilized automation tools like Selenium to streamline testing processes. Provided subject matter expertise and contributed to continuous improvement efforts.
Billpay, 2021 - 2022, Chennai
Led comprehensive QA efforts for Fiserv's ACH Billpay Project, ensuring seamless electronic bill payment processing.Developed and executed detailed test plans and strategies to validate ACH payment initiation, processing, and security features. Conducted rigorous functional, integration, and regression testing to maintain system reliability and compliance with industry standards. Managed defect lifecycles and collaborated with cross-functional teams to prioritize and resolve critical issues promptly. Contributed to the successful deployment of the ACH Billpay system, enhancing customer satisfaction and operational efficiency.
Disbursement, 2019 - 2021, Chennai
Directed QA efforts for Disbursement projects, ensuring accuracy and efficiency in payment processing.Developed and executed comprehensive test plans covering disbursement workflows and financial regulations.Collaborated cross-functionally to validate system integrations and data accuracy.Implemented automation tools to expedite testing and enhance quality assurance processes. Contributed expertise to optimize disbursement systems
Certification
- Appian Developer
- Testing and Quality Assurance (Senior Developers)
- Google Data Analytics
- Lean Six Sigma White Belt Certification
Timeline
Professional Quality Assurance Engineer
Fiserv
01.2019 - Current
Test Engineer
Wipro
01.2016 - 01.2019
Bachelor of Engineering Technology-Information Technology -
RMK College of Engineering & Technology
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