Scot Biggs

• Oversaw P&L responsibility for over $140M in annual revenue and $30M in value-added services.
• Directed labor budget of $8M, managing 120 hourly associates (non-peak), 280 (peak), and 15 salaried staff including Engineering, Process Improvement, Maintenance, WMS, and Operations leadership.
• Cultivated relationships with 63 clients across diverse industries, ensuring service excellence and retention.
• Manage client specific SLA's and implement corrective actions to maintain service excellence
• Ensure fulfillment operations uphold client brand standards across packaging, presentation and delivery
• Oversee quality inspection, returns management and problem resolution for customer merchandise and apparel
• Achieved operational KPIs including 99.7% reship accuracy, 98% inventory accuracy, and 85% bin accuracy across 28,000 SKUs.
• Led RFP development and execution, contributing to strategic client acquisition and retention.
• Improved Employee Net Promoter Score by 25 basis points, elevating team engagement from 61 to 86.
• Directed successful building relocation and operational implementation with zero disruption to service levels.
• Oversaw day-to-day production activities in accordance with business objectives.
• Achieved team goals through formalized training plans, coaching, and performance management.

• Managed daily warehouse operations and led strategic initiatives to enhance productivity and service delivery.
• Supported executive leadership in budgeting, forecasting, and client relationship management.
• Delivered consistent improvements in key performance metrics, contributing to overall operational excellence.
• Oversaw workforce management planning, volume predictions and capacity planning.

Managed inbound logistics operations, overseeing a team of 60 material handlers responsible for receiving, sorting, and staging inventory in support of 1,000 retail stores nationwide. Successfully optimized workflows to ensure timely replenishment, inventory accuracy, and seamless distribution across a complex, high-volume network.

Led outbound operations and fulfillment services supporting retail pharmacy networks, with a focus on pharmaceutical handling and compliance. Ensured strict adherence to regulatory procedures, temperature-sensitive protocols, and chain-of-custody standards to maintain product integrity and service reliability across all distribution channels.