Dynamic automotive professional with substantial experience in both new car dealerships and self-employed settings. Extensive knowledge and expertise in hot rods, custom builds, and diagnostic troubleshooting. Proven track record in enhancing customer satisfaction through effective problem-solving and relationship management. Successfully managed projects and improved operational efficiency, leading to increased repeat business and referrals.
Overview
42
42
years of professional experience
Work History
Self-Employed/Owner
Vintage Customs
03.2014 - 01.2025
Restoration, upgrades, and complete rebuilds of custom cars.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Consulted with customers to assess needs and propose optimal solutions.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Automotive Technician
Bob Poynter Gm-Cars & Trucks
11.1988 - 06.2013
Held many positions over the years including: technician, team leader, shop foreman, service advisor, service manager.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Replaced damaged, missing, or defective parts with new and refurbished components.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Automotive Technician
Ed Calloway Chevrolet
01.1987 - 11.1988
Beginning technician
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Attendant and Technician
Terry's Shell
06.1983 - 01.1987
Gas station attendant
Basic mechanical tasks
Provided excellent customer service to guests by promptly responding to inquiries and requests.