Scotty Hall
Angola
Summary
Retail manager with strong background in customer service, inventory management, and team development. Achievements include resolving customer issues effectively, enhancing team performance, and improving overall shopping experiences. Experienced in driving sales growth, managing budgets, and optimizing store operations to reduce costs.
Overview
11
11
years of professional experience
Work History
Store Manager
Midas
Angola
03.2025 - 01.2026
- Established customer service standards and monitored staff compliance.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner.
- Managed daily store operations and ensured efficient workflow.
- Oversaw inventory management and maintained stock levels effectively.
- Implemented promotional displays to enhance the shopping experience.
- Resolved customer inquiries and complaints with professionalism and care.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Customer Service Representative
Affordable Marine
Hamilton
01.2024 - 12.2024
- Processed orders and managed customer accounts efficiently.
- Resolved customer complaints through active listening and problem-solving skills.
- Coordinated with team members to ensure timely order fulfillment.
- Delivered exceptional service to enhance customer satisfaction and loyalty.
- Communicated effectively with customers via phone and email channels.
Shop Manager
Baseline 4x4 Recyclers Inc
Kendallville
07.2023 - 01.2024
- Managed daily shop operations and ensured efficient workflow.
- Implemented safety protocols to promote a secure work environment.
- Monitored staff performance and provided feedback and guidance as necessary.
Assistant Manager
Advanced Auto Parts
Auburn
05.2023 - 07.2023
- Coordinated staff schedules and managed daily operational activities effectively.
- Trained new employees on company policies and customer service standards.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Midas Tire and Auto
Angola
08.2017 - 05.2023
- Managed daily store operations and ensured efficient workflow.
- Oversaw inventory management and maintained stock levels effectively.
- Implemented promotional displays to enhance the shopping experience.
- Resolved customer inquiries and complaints with professionalism and care.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Sales Associate
Snap-on
Reading
10.2014 - 07.2017
- Assisted customers in selecting tools and equipment for their specific needs.
- Maintained product displays to ensure an organized and appealing sales environment.
- Processed sales transactions accurately using point-of-sale systems.
- Provided exceptional customer service to enhance overall shopping experience.
- Handled inventory management, including restocking and organizing merchandise displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Angola High School
Angola, IN12-1990
Skills
- Customer service excellence
- Inventory management
- Visual merchandising
- Cash handling
- Staff development
- Retail operations
- Operations oversight
- Problem solving
- Team management
Timeline
Store Manager
Midas
03.2025 - 01.2026
Customer Service Representative
Affordable Marine
01.2024 - 12.2024
Shop Manager
Baseline 4x4 Recyclers Inc
07.2023 - 01.2024
Assistant Manager
Advanced Auto Parts
05.2023 - 07.2023
Store Manager
Midas Tire and Auto
08.2017 - 05.2023
Sales Associate
Snap-on
10.2014 - 07.2017
High School Diploma -
Angola High School