Meera Rawat
Training Specialist
New Delhi
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Sr Team Coach, Training
Paisabazaar Marketing Consulting PVT LTD
12.2023 - Current
- Conducting New Hire Training for new joiners and tracking performance in OJT
- Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
- Coordinating with clients with New training delivery and implementation
- Conducting refresher trainings develop and improve performance
- Managing Training Refresher Data as well as training content development
- Maintaining training communication by sending daily/weekly bulletin boards and newsletters
- Training Team Leaders and Managers for new product and processes
Sr. Process Trainer/Sales Trainer
Paytail Commerce PVT LTD
02.2023 - Current
- Delivering virtual and class-room training to New Hires as well as existing employees.
- Monitoring NH performance in 0-30 days and conducting refreshers as per the requirements
- Responsible for TNA and its efficacy
- Reviewing and updating training materials and other training related contents in the department
- Creating PKTs for both Associates and Leaders in operations
- Handling a team of Trainers and conducting TTT for Agency trainers
- Publishing daily and monthly reports of trainings and dashboard
Sr. Process Trainer
Concentrix Daksh PVT LTD
01.2021 - 02.2023
- Handled more than 25 NH batches with throughput of 99%(average)
- Conducted training for new changes in product, including Team Leaders and Managers
- Gained extensive knowledge in training, training analysis
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Took participation in monthly client reviews and internal calibration calls
- Monthly PKT and MKT, from creation to publishing final reports
- Got awarded as Star Performer for meeting the business and client's needs
Customer Care Executive- Sr. Associate- CCE
Concentrix
06.2018 - 01.2021
- Handled Customer in Chat, Email and Phone support
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Worked as SME for 6 months to meet business requirment.
Education
High School Diploma -
SGRR Public School
Dehradun 04.2012 - 06.2013
12th (Arts)
Sarvodaya Vidyalaya
New Delhi 03.2014 - 03.2015
Bachelor of Arts - BA Honors
Deshbandhu College, University of Delhi
New Delhi 05.2015 - 03.2018
Skills
-Lean Six Sigma Certified
-Strong Communication
-Training and Team Management Skills
-Expertise in creating Training Contents
-MS office proficiency
Timeline
Sr Team Coach, Training
Paisabazaar Marketing Consulting PVT LTD
12.2023 - Current
Sr. Process Trainer/Sales Trainer
Paytail Commerce PVT LTD
02.2023 - Current
Sr. Process Trainer
Concentrix Daksh PVT LTD
01.2021 - 02.2023
Customer Care Executive- Sr. Associate- CCE
Concentrix
06.2018 - 01.2021
Bachelor of Arts - BA Honors
Deshbandhu College, University of Delhi
05.2015 - 03.2018
12th (Arts)
Sarvodaya Vidyalaya
03.2014 - 03.2015
High School Diploma -
SGRR Public School
04.2012 - 06.2013
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