Sean Barnes
Manager - Learning & Development
Bangalore,Karnataka
Summary
A passionate Training Manager with 8.5 years of experience in designing and delivering impactful learning programs that drive employee growth and development. Skilled in developing training materials and collaborating with cross-functional teams. Committed to creating a positive learning environment that fosters continuous improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Training Manager
EOX Vantage
05.2022 - Current
- Transitioned and Onboarded New Clients and new processes.
- Conducted Behavioral Training Programs end-to-end.
- Spearheaded Organizational Developmental Programs.
- Created content for eLearning, Videos.
- Governed the organization’s compliance courses on LMS: Mandatory courses, Monthly PKTs, &
Performance-based Assessments - Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Process/Soft Skills Trainer
InTouch
11.2020 - 05.2022
- Transitioned pilot gaming projects end-to-end (client management to operations).
- Developed trainer skill sets; conducted TTTs and internally certified trainers.
- Mediated Trainee Review Connects with Ops & HR during OJT/Nesting phases.
Assistant Manager
HP Inc
09.2019 - 10.2020
- Managed training functions - coaching, refresher, and vitality programs.
- Oversaw NHT batches up until handovers to Ops.
- Conducted upskilling programs for coaches/trainers (post-training evaluation).
- Created and managed the soft skills training content database.
- Coordinated with HR in the development of career paths and learning plans for employees
Instructor Sr. Analyst
Accenture Solutions Pvt Ltd
12.2015 - 12.2018
- Led and supported service delivery functional training programs
- Initiatives - Spearheaded call calibrations with clients & Ops
- Developed and managed course content for training programs
Soft Skills Trainer (Lead)
Revenue Strategy Solutions (Bespoke Solutions)
10.2006 - 09.2015
- Soft Skills Trainer (Lead) - Imparted V&A for NHT batches.
- Ops Team Lead - Led and managed service delivery operations.
- Sr. Associate/Mentor (call-taking role) - US Collections
Education
SSLC -
Sacred Heart High School
P.U.C: PCMB - undefined
Sahyadri Science College
B’COM - undefined
ATNCC
Master of Science - Industrial-Organizational Psychology
Amity Institute of Psychology And Allied Sciences
06.2024
Skills
- Strong project management skills
- Ability to design and develop life skills & leadership programs
- Strong knowledge of L&D principles and methodologies
- Excellent communication & leadership skills
- Ability to think strategically towards business goals
- Performance Appraisal
Accomplishments
Project - Conflict management (Behavior Training)
Led a team cohesion project that improved communication, trust and collaboration among managers. Conducted team-building activities and established clear communication channels resulting in an increase in productivity and team satisfaction.
Certification
- NLP Practitioner - The Professional Guild - ANLP International CIC
- Instructional Design - 4C Learning
- HDI (ITIL) - Customer Service & IT Helpdesk Model – V3 Foundation
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Training Manager
EOX Vantage
05.2022 - Current
Process/Soft Skills Trainer
InTouch
11.2020 - 05.2022
Assistant Manager
HP Inc
09.2019 - 10.2020
Instructor Sr. Analyst
Accenture Solutions Pvt Ltd
12.2015 - 12.2018
Soft Skills Trainer (Lead)
Revenue Strategy Solutions (Bespoke Solutions)
10.2006 - 09.2015
SSLC -
Sacred Heart High School
P.U.C: PCMB - undefined
Sahyadri Science College
B’COM - undefined
ATNCC
Master of Science - Industrial-Organizational Psychology
Amity Institute of Psychology And Allied Sciences
- NLP Practitioner - The Professional Guild - ANLP International CIC
- Instructional Design - 4C Learning
- HDI (ITIL) - Customer Service & IT Helpdesk Model – V3 Foundation
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