Summary
Overview
Work History
Education
Skills
Timeline
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SEAN DEVON GOOCH

Lake Station

Summary

With a solid foundation in technical support and customer service, eager to learn and develop in a dynamic environment. Ability to quickly grasp new technologies and processes, coupled with strong analytical and problem-solving skills, allows for seamless adaptation. Ready to utilize and further enhance troubleshooting and communication skills while advancing in the IT field.

Overview

3
3
years of professional experience

Work History

Field Support Analyst

US Steel
05.2022 - Current
  • Enhanced system performance by troubleshooting and resolving technical issues for endusers.
  • Coordinated software installations and updates, maintaining up-to-date systems across the organization''s workstations.
  • Optimized network performance by conducting regular maintenance checks and addressing connectivity issues promptly.
  • Supported seamless application integration, ensuring smooth communication between various company systems.
  • Assisted in the migration of critical data, minimizing disruption to daily operations during system upgrades.
  • Installed and configured operating systems and applications.

Education

Bachelor Degree - Computer Information Systems

Indiana University Northwest
Gary, IN
06.2025

High School Diploma -

Thomas A Edison Jr-Sr High School
Lake Station, IN
06.2019

Skills

  • Teamwork
  • Leadership
  • Time Management
  • Organizational
  • Ticketing system
  • Remote support
  • Customer support
  • Software installation
  • System configuration
  • Hardware maintenance
  • Application support

Timeline

Field Support Analyst

US Steel
05.2022 - Current

High School Diploma -

Thomas A Edison Jr-Sr High School

Bachelor Degree - Computer Information Systems

Indiana University Northwest

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SEAN DEVON GOOCH