Sean Mason
Indianapolis
Summary
Dynamic server known for exceptional guest engagement and collaborative teamwork. Experienced in high-volume dining, ensuring prompt service and cleanliness, ready to leverage skills to elevate the dining experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Main Street Grille
Greenwood, IN
08.2025 - 01.2026
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Recommended menu items based on guest preferences, increasing overall satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host
Smokey Bones
Greenwood, IN
02.2025 - 04.2025
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed waitlists and reservations using OpenTable to optimize seating efficiency.
- Assisted in training new hosts on customer service best practices and operational procedures.
- Collaborated with kitchen staff to communicate guest needs and ensure accurate order delivery.
Busser
Outback Steakhouse
Indianapolis, IN
10.2024 - 02.2025
- Assisted servers by delivering food and beverages promptly during peak hours.
- Cleaned and maintained dining areas to ensure a welcoming environment for guests.
- Organized table settings and prepared dining spaces for customer arrivals.
Dispatcher
Blood Hound, Inc
Brownsburg, IN
05.2012 - 01.2019
- Implemented scheduling software to enhance route efficiency and reduce operational delays.
- Developed standard operating procedures to streamline dispatch processes and improve service quality.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Barista
Starbucks
Brownsburg, IN
02.2014 - 06.2014
- Crafted quality beverages, ensuring adherence to Starbucks recipes and presentation standards.
- Operated espresso machines and point-of-sale systems with high efficiency and accuracy.
- Provided exceptional customer service, fostering a welcoming atmosphere for guests.
- Assisted in training new baristas on beverage preparation and store procedures.
Package Handler
FedEx
Indianapolis, IN
10.2013 - 03.2014
- Operated automated sorting equipment to ensure timely processing of packages.
- Maintained safety protocols to minimize workplace hazards and improve team compliance.
- Collaborated with team members to enhance workflow efficiency through effective communication.
- Conducted quality checks on outgoing packages to ensure accuracy and prevent errors.
Education
High School Diploma -
Avon High School
AvonSkills
- Cash handling
- Exceptional customer service
- Guest engagement
- Food running
- High volume dining
- Menu memorization
- Table bussing
- Suggestive selling
- Point of sale (POS) system operations
Certification
- Liquor License - 2025
Timeline
Server
Main Street Grille
08.2025 - 01.2026
Host
Smokey Bones
02.2025 - 04.2025
Busser
Outback Steakhouse
10.2024 - 02.2025
Barista
Starbucks
02.2014 - 06.2014
Package Handler
FedEx
10.2013 - 03.2014
Dispatcher
Blood Hound, Inc
05.2012 - 01.2019
High School Diploma -
Avon High School