Sean Seaver
Indianapolis
Summary
Dedicated account management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Senior Account Resolutions Manager
Townsquare Interactive
07.2022 - 11.2024
- Engaged in the successful launch of a brand-new product onto the market, driving growth of the CRM platform and capturing 15% market share within a year
- Cultivated productive relationships with clients and consulted closely to uncover marketing needs and to provide available solutions to over 250 accounts
- Supported existing customers to review current services and expand opportunities through upsells and upgrades
- Leveraged churn analysis to identify and successfully retain 96.4% of high risk accounts, saving $500k in annual recurring revenue
- Received employee of the month recognition twice for exceptional customer support and service
Senior National Account Executive
Townsquare Interactive
09.2021 - 07.2022
- Identified profitable business leads and built pipeline of prospective customers.
- Gained 150 new customers and delivered $100k in account revenue by overseeing new account sales.
- Tracked sales data to assess trends and make proactive strategy changes leading to a 30% increase in average deal size.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
Client Support
Equitable Life
03.2021 - 09.2021
- Verified basic needs are being met, providing navigation assistance for various benefits and available services
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities
Education
B.S.B.A - Finance and Accounting
University of North Carolina Charlotte
Skills
- Effective Project Management
- Salesforce Proficient
- Profit Target Achievement
- New Business Identification
- MS Office Proficient
- Active Listening
- Business Growth and Retention
- Account Management
- Marketing Planning
Additional Information
Townsquare Employee of the year 2023, Townsquare Employee of the month Den 2023. June 2024
Timeline
Senior Account Resolutions Manager
Townsquare Interactive
07.2022 - 11.2024
Senior National Account Executive
Townsquare Interactive
09.2021 - 07.2022
Client Support
Equitable Life
03.2021 - 09.2021
B.S.B.A - Finance and Accounting
University of North Carolina Charlotte
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