Noel Sebastian
Bengaluru,Karnataka
Summary
Highly motivated engineering graduate with hands-on Customer Success experience and a minor in Python. Proven ability to manage client relationships, analyze customer data, and develop customized solutions to boost operational efficiency. Skilled in problem-solving, technical troubleshooting, and cross functional collaboration. A fast learner with excellent communication skills, committed to continuous learning and technical excellence. Seeking a dynamic role to drive impactful results and leverage expertise
Overview
2
2
years of professional experience
3
3
Certification
Work History
Customer Success Analyst
FieldAssist
01.2023 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Automated repetitive tasks using Python scripts, increasing efficiency within team's workflow processes.
- Presented actionable insights from data analyses to management, contributing to informed business decisions and improved operational efficiency.
- Streamlined support processes for increased efficiency and faster resolution times.
- Developed comprehensive knowledge of product offerings, enabling prompt assistance for clients'' inquiries.
Trainee Engineer
Airports Authority of India
06.2022 - 07.2022
- Learned new materials, processes, and programs quickly.
- Collaborated with senior engineers on complex projects.
- Gained hands-on experience with industry-standard tools and software while working on multiple projects simultaneously.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
B.Tech - Electronics and Communication
06.2023
- Graduated with a Minor in Python Programming
- Thesis Paper: Boosting of Secondary Sales through the use of Sales Force Automation
Skills
- Data Visualization and Presentations
- Data Analysis
- Python Programming
- Excel Functions
- SQL
- Object-Oriented Programming
- Analytical mindset
- Goal-Oriented
- Verbal and written communication
- Complex Problem-Solving
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Drove the execution of major clients like HCCB, Lotte India, Signify, 3M
- Collaborated with team of 12 in the execution of HCCB Project
Certification
- SQL (Intermediate), HackerRank
- Python (Basic), HackerRank
- Problem Solving (Basic), HackerRank
Languages
English
Malayalam
Awards
International Scholarship for Semester in CSUN, IBS Americas
Timeline
Customer Success Analyst - FieldAssist
01.2023 - Current
Trainee Engineer - Airports Authority of India
06.2022 - 07.2022
Manipal Institute of Technology - B.Tech, Electronics and Communication
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