SEBASTIN PECK FERANDES
Bengaluru
Summary
Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Fraud Prevention Specialist
JP Morgan Chase & Co.
Bangalore
02.2019 - Current
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
- Documented all investigative activities, evidence gathered, conclusions reached, and actions taken during a case investigation.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
- Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Healthcare Customer Service Representative
XL HEALTH
Bangalore
10.2015 - 04.2017
- Managed customer inquiries through telephone, email and social media interfaces.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Senior Gaming Associate
Hi Power
Bangalore
06.2014 - 10.2015
- Performed audits daily on slots, gaming tables, cage and non-gaming areas.
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
- Answered patron questions about game rules and policies to promote positive customer service and brand loyalty.
- Provided technical support to customers with setup and troubleshooting of gaming consoles.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Answered questions about gaming rules and policies.
- Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
- Described and explained games available to potential customers to attract new players.
Education
BBA - Human Resources Management
Jain College
Bangalore11.2024
PUC - Commerce
Janatha Vidyalaya Dandeli
Dandeli03.2009
High School Diploma -
Sri Kamala Nehru Makkala Mandira Boys High School
Bangalore04.2007
Skills
- Fraud Patterns
- Account Information Review
- Trend Analysis
- Financial Data Analysis
- Fraud and Anomaly Analysis
- Investigation Documentation
- Fraud Detection
- Team Management
- Verbal and Written Communication
- Telephone and Email Etiquette
- Witness Interviewing
- Risk Level Determination
- Report Preparation
- Effective Communication
- Dispute Resolution
- Types of fraud
- Fraud detection
Hobbies
- Into Sports
- Gaming
- Fitness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Fraud Prevention Specialist
JP Morgan Chase & Co.
02.2019 - Current
Healthcare Customer Service Representative
XL HEALTH
10.2015 - 04.2017
Senior Gaming Associate
Hi Power
06.2014 - 10.2015
BBA - Human Resources Management
Jain College
PUC - Commerce
Janatha Vidyalaya Dandeli
High School Diploma -
Sri Kamala Nehru Makkala Mandira Boys High School
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