Service Advisor
MUTHOOT HONDA
08.2025 - Current
Hi, I’m
Sebin Heby
Service avisor
Summary
Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Work History
MUTHOOT HONDA
Service Advisor
08.2025 - Current
Job overview
- Coordinated service appointments, ensuring optimal scheduling and customer satisfaction.
- Communicated effectively with technicians regarding service details and customer requests.
- Maintained accurate records of customer interactions and service history in CRM systems.
- Provided follow-up support to ensure customer satisfaction post-service completion.
- Trained new team members on service processes and customer interaction best practices.
- Implemented process improvements that enhanced workflow efficiency within service department.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Muthoot Honda
Technician
03.2022 - 08.2025
Job overview
- Inspect, diagnose and repair up to 25 scooter per day
- Consult the client to determine vehicle issue, create work orders and perform repairs after receiving approval from customer
- Worked closely with other mechanics to provide prompt dependable service to clients
- Performed regular preventative maintenance on vehicle
- Monitored social media and online sources for industry trends
- Contact : Mr Babukutty - Manager, Muthoot Honda, Adoor, Pathanamthitta
Education
BOARD OF OPEN SCHOOLING AND SKILL EDUCATION
Plus Two
04-2024
WAREHOUSE MANAGEMENT SLBS (SCHOOL FOR LOGISTICS AND BUSINESS STUDIES) MARKLANEPalarivattom, kerala
09-2023
MAR IVANIOS PRIVATE INDUSTRIAL TRAINING INSTITUTESeethathodu, kerala
ITI from Mechanic Motor Vehicle (MMV)
07-2021
KERALA STATE SECONDARY SCHOOL NSS HIGH SCHOOLKudassanadu, kerala
07-2017
University Overview
SSLC
Skills
Problem solving
Communication Attention to detail
Work ethics
Time managment
Enthusiastic to new technics
Certification
Warehouse management (IGNET) (09/2023)
Interests
Driving, Craft work
AWARDS
Certificate of Excellence from Muthoot Honda (First runner-up in Best Service Trainee Technician Category)
DECLARATION
I here by declare that the above mentioned information is true and correct to the best of my knowledge and belief.
PASSPORT DETAILS
- Passport number : V9247356
- Date of issue : 11-04-2022
- Place of issue : Cochin
- Date of expiry : 10-04-2032
Software
Good
Timeline
Technician
Muthoot Honda
03.2022 - 08.2025
KERALA STATE SECONDARY SCHOOL NSS HIGH SCHOOL
MAR IVANIOS PRIVATE INDUSTRIAL TRAINING INSTITUTE
ITI from Mechanic Motor Vehicle (MMV)
WAREHOUSE MANAGEMENT SLBS (SCHOOL FOR LOGISTICS AND BUSINESS STUDIES) MARKLANE
BOARD OF OPEN SCHOOLING AND SKILL EDUCATION
Plus Two