SEEDAN SALDANHA
Store Manager
Chikkamaglore
Summary
Dynamic professional with a proven track record in customer service, staff training, and inventory management. Expertise in implementing innovative business strategies that drive operational performance and boost sales growth. Committed to fostering a positive team environment while delivering exceptional service and optimizing processes. Results-oriented approach ensures the achievement of organizational goals and enhanced customer satisfaction.
Overview
8
8
years of professional experience
Work History
Store Manager
Lenskart solutions
02.2025 - Current
- Managed daily store operations, and ensured compliance with company policies.
- Trained and developed staff to enhance customer service skills.
- Oversaw inventory management and maintained stock levels effectively.
- Addressed customer inquiries, and resolved issues promptly and professionally.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Led a high-performing team to achieve sales targets, enhancing customer engagement and driving overall store performance.
- Implemented inventory management systems, optimizing stock levels and reducing waste through effective replenishment strategies.
- Developed and executed training programs for staff, resulting in improved product knowledge and customer service excellence.
- Analyzed sales data to identify trends, informing strategic decisions that increased revenue and improved store operations.
- Implemented visual merchandising strategies that elevated product displays, driving increased foot traffic and sales conversion rates.
Store Manager
Lenskart solutions
10.2022 - 01.2025
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to enhance customer service skills.
- Oversaw inventory management and maintained stock levels effectively.
- Conducted regular assessments of store layout and visual merchandising standards.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Nps and Store Kpis under control asper Company standards.
- Completed day-to-day duties accurately and efficiently.
- Fostered a collaborative team environment, mentoring staff to enhance productivity and maintain high morale during peak seasons.
- Streamlined operational processes, reducing customer wait times and improving overall shopping experience through efficient service delivery.
- Coordinated promotional events, increasing foot traffic and enhancing brand visibility within the local community.
- Managed vendor relationships, negotiating terms to ensure quality products at competitive prices, contributing to overall business success.
Sales Associate
Lenskart solutions
04.2021 - 10.2022
- Assisted customers in selecting eyewear that fits their style and needs.
- Maintained product displays to ensure a visually appealing store environment.
- Processed sales transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Supported promotional activities to drive customer engagement and sales growth.
- Attended weekly team meetings to review performance goals and objectives.
Sales Associate
Lenskart solutions
08.2020 - 03.2021
- Assisted customers in selecting eyewear that fits their style and needs.
- Maintained product displays to ensure a visually appealing store environment.
- Processed sales transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Educated customers on lens options and frame features for informed decisions.
Front Office Assistant
Clean Genie Express Laundry
12.2018 - 03.2020
- Greeted and assisted customers with inquiries and service requests.
- Managed appointment scheduling and organized front office operations.
- Prepared customer orders and ensured timely completion of services.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Processed payments from customers using cash, credit cards or checks.
- Greeted customers and provided assistance with inquiries.
- Managed front desk operations by greeting and assisting customers, ensuring a welcoming environment for all patrons.
- Coordinated appointment scheduling and maintained accurate customer records to streamline service delivery and enhance efficiency.
- Handled cash transactions and processed payments, ensuring accuracy and compliance with company financial protocols.
- Developed and maintained filing systems for customer inquiries and service requests, improving information retrieval and tracking.
Front Office Assistant
The laundry basket
09.2017 - 10.2018
- Greeted and assisted customers with inquiries and service requests.
- Managed appointment scheduling and organized front office operations.
- Processed customer payments and handled cash transactions accurately.
- Answered phone calls and directed inquiries to appropriate staff members.
- Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
- Assisted in training new staff on front office procedures, promoting a team-oriented environment and knowledge sharing.
- Implemented inventory management practices for office supplies, reducing waste and ensuring availability of essential materials.
- Facilitated effective communication among various departments to improve workflow and service delivery to customers.
- Engaged in problem-solving efforts for customer issues, demonstrating strong interpersonal skills and commitment to service excellence.
Education
No Degree - Clinical Research
Bangalore Clinical Research Institute
Bangalore 04.2001 -
Diploma in Optholmic Technology - Optometry
Sahyadri Institute of Paramedical Sciences
Chikkamaglore 04.2001 -
High School Diploma -
ST Martha's High School
Mudigere 04.2001 -
Skills
Inventory management
Interests
Playing team sports, Traveling
Accomplishments
- Best store and Nps recognition
- Audit score above 95%
- Best KPIs recognition
Timeline
Store Manager
Lenskart solutions
02.2025 - Current
Store Manager
Lenskart solutions
10.2022 - 01.2025
Sales Associate
Lenskart solutions
04.2021 - 10.2022
Sales Associate
Lenskart solutions
08.2020 - 03.2021
Front Office Assistant
Clean Genie Express Laundry
12.2018 - 03.2020
Front Office Assistant
The laundry basket
09.2017 - 10.2018
No Degree - Clinical Research
Bangalore Clinical Research Institute
04.2001 -
Diploma in Optholmic Technology - Optometry
Sahyadri Institute of Paramedical Sciences
04.2001 -
High School Diploma -
ST Martha's High School
04.2001 -