Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Seeha Khan

Hyderabad

Summary

Customer Service Associate with a proven track record at Amazon Development Center, excelling in problem resolution and effective communication.

Leveraged strong product knowledge with high dedication and active listening skills to enhance customer satisfaction, consistently receiving positive feedback while managing high volumes of inquiries.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Amazon Development Center
Hyderabad
08.2022 - 12.2022
  • Managed high call volume, reducing customer wait times through effective time management.
  • Answered customer calls promptly, ensuring minimal on-hold times and enhancing customer experience.
  • Resolved billing and payment issues by adhering to guidelines, improving customer satisfaction through effective dispute resolution.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Dynamic Customer Service Associate with a proven track record at Amazon Development Center, excelling in problem resolution and effective communication.

Customer Service Associate

Amazon Development Center
Hyderabad
07.2020 - 07.2022
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.

Education

MBA -

Deccan School of Management
Hyderabad, Telangana, India
07-2027

Bachelor of Commerce -

St. Josephs Degree College
Hyderabad, Telangana, India
07-2025

High School Diploma - Economics And Commerce

St. Anns College
Hyderabad, Telangana, India
07-2022

Skills

  • Customer support
  • Customer service
  • Customer education
  • Leadership skills
  • Emotional intelligence
  • Critical thinking
  • Team collaboration
  • Problem resolution
  • MS office
  • MS Excel
  • Active listening
  • Effective communication
  • Organizational skills
  • Time management
  • Analytical skills
  • Analytical thinking

Languages

  • English, Bilingual or Proficient (C2)
  • Hindi, Bilingual or Proficient (C2)
  • Urdu

Timeline

Customer Service Associate

Amazon Development Center
08.2022 - 12.2022

Customer Service Associate

Amazon Development Center
07.2020 - 07.2022

MBA -

Deccan School of Management

Bachelor of Commerce -

St. Josephs Degree College

High School Diploma - Economics And Commerce

St. Anns College
Seeha Khan