Seeha Khan
Hyderabad
Summary
Customer Service Associate with a proven track record at Amazon Development Center, excelling in problem resolution and effective communication.
Leveraged strong product knowledge with high dedication and active listening skills to enhance customer satisfaction, consistently receiving positive feedback while managing high volumes of inquiries.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Amazon Development Center
Hyderabad
2022.08 - 2022.12
- Managed high call volume, reducing customer wait times through effective time management.
- Answered customer calls promptly, ensuring minimal on-hold times and enhancing customer experience.
- Resolved billing and payment issues by adhering to guidelines, improving customer satisfaction through effective dispute resolution.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Dynamic Customer Service Associate with a proven track record at Amazon Development Center, excelling in problem resolution and effective communication.
Customer Service Associate
Amazon Development Center
Hyderabad
2020.07 - 2022.07
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
Education
MBA -
Deccan School of Management
Hyderabad, Telangana, India2027-07
Bachelor of Commerce -
St. Josephs Degree College
Hyderabad, Telangana, India2025-07
High School Diploma - Economics And Commerce
St. Anns College
Hyderabad, Telangana, India2022-07
Skills
- Customer support
- Customer service
- Customer education
- Leadership skills
- Emotional intelligence
- Critical thinking
- Team collaboration
- Problem resolution
- MS office
- MS Excel
- Active listening
- Effective communication
- Organizational skills
- Time management
- Analytical skills
- Analytical thinking
Languages
- English, Bilingual or Proficient (C2)
- Hindi, Bilingual or Proficient (C2)
- Urdu
Timeline
Customer Service Associate
Amazon Development Center
2022.08 - 2022.12
Customer Service Associate
Amazon Development Center
2020.07 - 2022.07
MBA -
Deccan School of Management
Bachelor of Commerce -
St. Josephs Degree College
High School Diploma - Economics And Commerce
St. Anns College