SEELA SAIEESH
IT SUPPORT ENGINEER
Summary
Highly motivated professional seeking a position in a company that values collaboration and offers opportunities for personal growth. Demonstrates a positive attitude and enthusiasm towards teamwork, with a strong ability to quickly learn and adapt. Possesses excellent communication and interpersonal skills, making me an effective team player in both group and individual settings. With over [Number] years of experience as a results-oriented Desktop Support Engineer, I have a proven track record of providing quality installation, configuration, and support for desktop and laptop computers, printers, and applications. Proficient in TCP/IP, Windows 10 Pro, macOS, and Active Directory.
Overview
2
2
years of professional experience
Work History
Desktop Support Engineer
Progressive Infovision
08.2024 - Current
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
Desktop Support Engineer
Macro Software Technologies
11.2022 - 05.2024
- Troubleshooting software related issues
- Installation of Operating System Windows 10, Windows11
- Co-ordination with Engineers for resolving the issues
- Joining work group to domain
- Outlook configuration and creating PST
- Resolved outlook related issues
- Hardware replacement like RAM, HDD, SSD, Graphic card
- Configuration of MS Outlook and creating PST
- Co-ordinating with users for resolving the issues
- Ticket updates and follow up
- Preparation of daily, weekly and monthly reports
- Trouble shooting of user login credentials mismatch issues
- Technical support, monitoring Desktop and Printer Issues, problem recognition and resolution
- Network and local printer configuration
- Data transfer from old laptop to new laptop
- Remote desktop and remote assistance
- PAV activities have been done
- Resolved Network issues
Education
B.Tech.(CSE) - CSE
MJRA Engineering College
Intermediate - undefined
Sri Gaythri Junior College
TirupatiSecondary School - undefined
Gnanodaya English Medium School
Skills
Software installation
Disclaimer
I hereby state that the details furnished above in note resume are true to my knowledge. If any of the details is found false I accept the full responsibility and be abide by the decision of the company.
Personal Information
Date of Birth: 09/05/00
Timeline
Desktop Support Engineer
Progressive Infovision
08.2024 - Current
Desktop Support Engineer
Macro Software Technologies
11.2022 - 05.2024
Intermediate - undefined
Sri Gaythri Junior College
Secondary School - undefined
Gnanodaya English Medium School
B.Tech.(CSE) - CSE
MJRA Engineering College
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