SEEMA BADHWAR
Talent Acquisition Specialist
Gurugram
Summary
Experienced Human Resources professional with a strong background in recruitment, staff development, and team building. Dedicated to cultivating highly effective teams and driving impactful decisions. Passionate about creating a positive work environment. Seeking opportunities to enhance skills in Talent Acquisition Management for organizational success and career advancement.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Talent Acquisition Specialist
TaskUs India Pvt Ltd
06.2022 - Current
- Managed complete recruitment cycle comprising sourcing, screening, interviewing and onboarding candidates for diverse roles.
- Developed and sustained a network of skilled candidates through proactive sourcing and referrals.
- Worked alongside hiring managers to specify selection standards.
- Prepared consistent hiring reports to support informed managerial choices.
- Sourced candidates using platforms such as LinkedIn, Naukri, Indeed.
- Sourced industry candidates through job portals, consultants and employee referrals.
- Facilitated candidate assessments alongside technical experts.
- Administered a range of technical programming language evaluations to align with business needs.
- Conducted HR evaluations and discussed compensation packages with candidates.
- Facilitated compliance with budget constraints during recruitment by obtaining requisite approvals.
- Facilitated the formal rollout of employment contracts to successful applicants.
Senior Process Executive
Concentrix Pvt Ltd
07.2021 - 06.2022
- Facilitated inquiries regarding ad account concerns while delivering logical explanations through effective communication.
- Offered insights to advertisers concerning non-spending budgets in their ad accounts.
- Offered improvement insights for underperforming advertisements.
- Joined discussions with clients focusing on resolving process issues and suggesting improvements.
- Established connections with advertisers while delivering thorough solutions.
- Directed market activities while resolving problems and streamlining procedures.
Senior CSE
KocherTech Pvt Ltd
10.2020 - 06.2021
- Maintained NPS score while adhering to client metrics in RPC, AHT, and Quality.
- Collaborated with team members to enhance performance CSAT and DSAT scores.
- Participated in client calls to provide process updates.
- Upheld high standards of professionalism within the team through continuous feedback loops.
- Facilitated team training sessions and identified areas needing development.
Process Associate
Genpact Services Pvt Ltd
06.2019 - 09.2020
- Managed Flipkart and Amazon chat support for Samsung client, ensuring compliance with RPC, AHT, and Quality metrics.
- Leveraged CSAT DSAT scores to optimize team member collaboration and performance.
- Assisted with training and maintained team harmony through timely conflict resolution.
Executive Associate
Muthoot Finance Ltd
09.2017 - 02.2019
- Delivered pre- and post-sales customer support.
- Performed daily assessments to ensure compliance with financial goals.
Education
BSC - Hotel Management and Catering Technology
01.2013 - 04.2016
Skills
LinkedIn sourcing
Interviewing techniques
Employee relations
Candidate sourcing
Benefits and compensation
Talent management
Interpersonal Skills
Time Management
Attention to Detail
Timeline
Talent Acquisition Specialist - TaskUs India Pvt Ltd
06.2022 - Current
Senior Process Executive - Concentrix Pvt Ltd
07.2021 - 06.2022
Senior CSE - KocherTech Pvt Ltd
10.2020 - 06.2021
Process Associate - Genpact Services Pvt Ltd
06.2019 - 09.2020
Executive Associate - Muthoot Finance Ltd
09.2017 - 02.2019
IHM Dehradun - BSC, Hotel Management and Catering Technology
01.2013 - 04.2016