Summary

Overview

Work History

Education

Skills

Timeline

SEEMA BADHWAR

Talent Acquisition Specialist

Gurugram

Summary

Experienced Human Resources professional with a strong background in recruitment, staff development, and team building. Dedicated to cultivating highly effective teams and driving impactful decisions. Passionate about creating a positive work environment. Seeking opportunities to enhance skills in Talent Acquisition Management for organizational success and career advancement.

Overview

8

8

years of professional experience

3

3

years of post-secondary education

Work History

Talent Acquisition Specialist

TaskUs India Pvt Ltd

06.2022 - Current

Managed complete recruitment cycle comprising sourcing, screening, interviewing and onboarding candidates for diverse roles.
Developed and sustained a network of skilled candidates through proactive sourcing and referrals.
Worked alongside hiring managers to specify selection standards.
Prepared consistent hiring reports to support informed managerial choices.
Sourced candidates using platforms such as LinkedIn, Naukri, Indeed.
Sourced industry candidates through job portals, consultants and employee referrals.
Facilitated candidate assessments alongside technical experts.
Administered a range of technical programming language evaluations to align with business needs.
Conducted HR evaluations and discussed compensation packages with candidates.
Facilitated compliance with budget constraints during recruitment by obtaining requisite approvals.
Facilitated the formal rollout of employment contracts to successful applicants.

Senior Process Executive

Concentrix Pvt Ltd

07.2021 - 06.2022

Facilitated inquiries regarding ad account concerns while delivering logical explanations through effective communication.
Offered insights to advertisers concerning non-spending budgets in their ad accounts.
Offered improvement insights for underperforming advertisements.
Joined discussions with clients focusing on resolving process issues and suggesting improvements.
Established connections with advertisers while delivering thorough solutions.
Directed market activities while resolving problems and streamlining procedures.

Senior CSE

KocherTech Pvt Ltd

10.2020 - 06.2021

Maintained NPS score while adhering to client metrics in RPC, AHT, and Quality.
Collaborated with team members to enhance performance CSAT and DSAT scores.
Participated in client calls to provide process updates.
Upheld high standards of professionalism within the team through continuous feedback loops.
Facilitated team training sessions and identified areas needing development.

Process Associate

Genpact Services Pvt Ltd

06.2019 - 09.2020

Managed Flipkart and Amazon chat support for Samsung client, ensuring compliance with RPC, AHT, and Quality metrics.
Leveraged CSAT DSAT scores to optimize team member collaboration and performance.
Assisted with training and maintained team harmony through timely conflict resolution.

Executive Associate

Muthoot Finance Ltd

09.2017 - 02.2019

Delivered pre- and post-sales customer support.
Performed daily assessments to ensure compliance with financial goals.

Education

BSC - Hotel Management and Catering Technology

IHM Dehradun

01.2013 - 04.2016

Skills

LinkedIn sourcing

Timeline

Talent Acquisition Specialist - TaskUs India Pvt Ltd

06.2022 - Current

Senior Process Executive - Concentrix Pvt Ltd

07.2021 - 06.2022

Senior CSE - KocherTech Pvt Ltd

10.2020 - 06.2021

Process Associate - Genpact Services Pvt Ltd

06.2019 - 09.2020

Executive Associate - Muthoot Finance Ltd

09.2017 - 02.2019

IHM Dehradun - BSC, Hotel Management and Catering Technology

01.2013 - 04.2016