Seema Bharti

• Work closely with Sales leadership and cross-functional stakeholders (HR, Global Sales Enablement team) to develop high-quality communications to be shared across Cloud Infrastructure Services to strengthen employee engagement.
• Partner with Sales leadership and other internal organizations to support the development and execution of a comprehensive, integrated global internal communication programs or trainings.
• Content Management: help to prioritize, create, integrate, and publish training materials; implement and manage on-going feedback with the Sales teams to drive continuous improvement of the materials and sales performance.
• Repository: Maintain CIS repository on Catalyst for each key offerings & differentiators. Keep a track of collaterals like RUC’s, Win Case Studies, Account dockets, standardized templates for replicating RFP’s, testimonials for each region, battle cards, latest presentation & word templates, etc.
• Design & manage the Sales Academy of Wipro Cloud Infrastructure business. Created course material & supported implementation.
• MIS Reporting: Responsible for flashing Order booking report to all leaders on daily basis, track & analyses sales pipeline, create OB Dashboards using Power BI, support sales team with adhoc reports, analyses sales trend offering & account wise, flash weekly decks in coordination with finance & practice team to leadership.
• Determine the potential process trainings to enable Sales / Presales team members to work towards building the targeted pipeline & boost business.
• Design & organise biweekly webinars with SME’s as learning sessions for all sales & presales members to help in account planning & strategizing.

• Sales Coordination: Coordinate with the Sales Executives/Account Managers for New / Existing order bookings, forecasting quarter commits and upsides, Assuring the Orders booked are cleaned in the CRM, Reporting the OB status.
• Delivery Coordination: Interacting with the delivery managers to know Scope of projects, Project estimates, Project milestone, Percentage of completion and effort approval.
• Service / Vertical coordination: Recurrence meeting for Revenue updates within the internal stakeholders, consolidation of revenue status on each quarter for across the opportunities within the service line or the business, revenue reversals are tracked within the billing and collection department.
• Costing and Finance: verifying the margin as per the rate cards, validating the same with business finance managers on the rates loaded into the Deal Pricing System.
• Escalation Matrix: Escalate and highlight to higher management based on the hierarchy for all the revenue hit based on the aging, revenue reversal.
• Customer Optimization: in terms of farming the no of opportunities that are occurring during the financial year.
• Central Delivery Initiatives:·
• DRS (Delivery Reporting Structure) drive for India PRE Business where, correct DM's PM's ADH's were tagged to their respective projects in coordination with ADH's.
• WBS Clean-up Activity; where all the non-relevant projects, old, expired, non-renewed projects were removed from the system in order to avoid confusion in the system at various phases.
• Tool Usage:
• · Trace CRM -Sales order booking.
• · RR portal – Percentage of completion and effort approvals.
• · SAP Portal- Projects and Customer information
• · Microsoft Excel Workbook - Tracking and Reporting

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• Hands on experience in Pre-Sales support and preparation of Customer Facing Quote to support Oracle Business.
• Hands on experience in R12 applications like (GMA) Global Migration application tool, OKS Apps (Oracle Service contract), sales order, Order management and Installed Base, IPM (Imaging process management).
• Have Knowledge on flow of “Order to Cash” process, OKS (Oracle Service Contracts), Contract renewals Installed base and Migrations.
• Responsible for knowledge and process training of divisional teams, performance calculation of the team & publishing a dashboard to higher management.
• Handled entire licensing process across the zone and validate the same for localization (Portuguese, Spanish) Drafting the assignment contract between customer and Oracle under legal guidance, Validating Different level of Approval before sending the contract for customer signature, Responsible for Signing Off of all Migration related updates and changes.
• Responsible for Global Level Migration MIS reporting and RCA & CAPA on all the team’s errors and Synopsis of all escalations & Pre and Post audits of the deals performed by the team.
• Lead of the Output Quality project to enhance the Quality of the team and was also part of Productivity and input Quality Project, Handling service portal (query log) & was sending the issue Log & EOD report to respective stake holders on daily basis, actively participated in streamlining the SAAS process by standardizing it and was part of Compliance project team.
• Conducting Quality Review meetings (QRM), Handled business calls weekly, monthly and quarter end critical calls independently, involved into engagement like Input Quality Project, Stakeholder Engagement Project, and Communication related projects.
• Application Knowledge:
• · R12
• · Oracle Business applications
• · Install base Global Migration Application
• · Microsoft Word and Excel Workbook

• Service Contract Process: Contract creation based on the customer requirement, processing data and applying in an accurate manner to the service contracts using technical and financial knowledge to add value, Processing of invoice generation and billing of contract and to ensure that client receive proper invoice, Providing Maintenance and Warranty for HW/SW orders.
• Auditing/Validation: -audit checks for contract creation, invoice generation & billing.
• Learning & development: Training new and inexperienced team members and provide first level advice on procedures/work methods, Identify, recommend and implement process improvements in procedures of team assignments.
• Reporting: - Organize work load and ensure timely processing of invoices, Handling accruals during month end and queries relating to monthly activities, taking care of process related queries and resolving them.