Seema Chitrapadi Ratnakar
Bangalore
Summary
Seasoned IRM Compliance & Assurance Manager at Shell India Markets Pvt. Ltd. with a proven record of leading high-impact teams to enhance IT compliance across financial and non-financial applications. Recognized with the VP CIO Award for exceptional leadership in risk management and internal controls, while effectively utilizing PowerBi to drive operational efficiency. Expertise in navigating complex regulatory frameworks, including SOX and implementing standards like ISO 27001 and COBIT, resulting in optimized business processes and reduced regulatory risks. Committed to fostering a culture of compliance through comprehensive training programs and proactive monitoring initiatives, ensuring organizational adherence to best practices.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IRM Compliance & Assurance Manager
Shell India Markets Pvt. Ltd.
Bangalore
12.2018 - Current
- Directing & managing a high-performing team of 14 compliance and Risk specialists, ensuring robust audit assurance & IT compliance Banking, HR and Corporate Portfolios
- Providing advisory support on operational Information Risk Management (IRM) and Application Security
- Presenting the Compliance Status on regular basis to General Managers, Service Operation Managers and VPs highlighting the challenges and improvements·
- Acting as a Business Focal for internal/external stakeholders including Audit Managers, Central IRM, Business IRM, IT Managers, Portfolio Managers, External Auditors, and Third-Party Service Providers.
- Coaching & mentoring Compliance Specialists aimed at talent upskilling to enable alignment with professional standards such COBIT, and encouraging their participation in affiliations, memberships, and professional accreditations
- Led effective implementation of control improvements via automation, simplifying and standardizing processes through automation and reduced 50 Man hours
- Received the VP CIO Award for migrating controls to modern platforms with minimal impact
- Attained a team leadership score of 98% consistently and streamlined operations by enhancing controls for improved efficiency
Senior Compliance & Assurance Advisor
Shell India Markets Pvt. Ltd.
Bangalore
12.2018 - 10.2021
- Managed LOD2 and LOD3 Audits for the Finance Portfolio and achieved 100% SOX Compliance
- Identified opportunities for enhancing risk posture, and developed solutions for mitigating risks.
- Acted as an Information Risk Management Compliance Expert, analyzed risk impacts, suggested remediation actions for control issues, and monitored and reported on outcomes.
- Led the development and presentation of SOX compliance metrics, focusing on areas of improvement and learnings from control failures, if any.
- Delivered expertise in updating and reviewing information security policies, standards, and baseline documentation.
- Advising management on enhancing control effectiveness and efficiency to remain at 100%.
- Successfully conducted training sessions on best practices, and shared knowledge with 250 team members.
- Ensured security designs meet business needs, while complying with regulations during Project onboarding
Information Security Advisor
IBM India Pvt. Ltd.
Bangalore
07.2009 - 11.2018
- Conducted thorough analysis of processes to identify threats and vulnerabilities
- Evaluated risks based on impact & probability of potential threats; engaged Senior Leadership Team in reviewing risk assessments
- Implemented controls aligned with contract terms and IBM standard policy
- Worked in close collaboration with customers to agree on policy's implementation
- Steered effective evaluation of security implications of environmental changes and provided regular security & compliance training sessions as part of administrative control
- Acted as focal point for audit responses to offer support for internal and external audits; educated & raised awareness on compliance and controls policies/procedures within account
- Ensured accuracy of controls and conducted regular reviews to maintain effectiveness
- Adhered to compliance metrics and met established levels by driving account Compliance posture
- Tracked and resolved issues related to controls from self-assessments, peer reviews, and audit recommendations
- Implemented & maintained measures to ensure account's compliance posture meet defined metrics outlined by compliance procedures
Change Manager
Unisys Global Services India
Bangalore
12.2006 - 07.2009
- Monitored progress of the change initiative through regular meetings and check-ins with stakeholders.
- Collaborated with senior leadership to develop a vision and plan for successful implementation of changes.
Education
B.E. - Electrical & Electronics
Visveswaraiah Technological University
KarnatakaSkills
- Regulatory Compliance
- Strategic Planning & Leadership
- Risk framework implementation
- Infrastructure and Application Security Compliance Monitoring
- Global Team Management
- Risk Assessment & Mitigation
- Data Governance and Protection
- Change Management
- Stakeholder management
- Vulnerability Assessment
- Risk Assessment and Mitigations
- Regulatory frameworks: ISO 27001, COBIT, SOX, HIPAA, PCI-DSS, GDPR, and CCM – Cloud Control Matrix
- Process Standardization
- Team Performance Management
Certification
- Certified Information Security Manager (CISM)
- ISACA COBIT 5 Certified Cloud Security Knowledge by CSA, 623689316119
- ISO 27001: 2013 Lead Auditor
- ITIL Services Management Practitioner (Release and Control) – V2
Awards
- VP CIO Award
- Shell Recognition Award
- Hall of Fame for Service Excellence
- Best Change Manager Award
- Bravo Award
- Best Performer Award
Affiliations
- Delivered a new Control Framework based on COBIT (Control Objectives for Information and Related Technologies) for the organization within two years, funded by the Chief Information Security Officer (CISO), collaborating closely with General Managers (GMs) across business units to maximize benefits
- Governance, Risk, and Compliance (GRC) Project focal: Directed the migration of the GRC module from a legacy tool to a new platform
- Achieved 50 Man hour saving by Eliminating, Simplifying, Standardizing and Automating the Control landscape.
- Delivered quarterly sign-offs to the Vice President (VP) and General Managers (GMs) of the Business Unit to ensure Secure and Reliable Operations
Accomplishments
Shell India Markets Pvt Ltd:
VP CIO Award: Recognized twice for maintaining 100% compliance posture for SOX and leading IRM program implementation.
Shell Recognition Award: Acknowledged for driving Enterprise GRC implementation.
IBM India Pvt Ltd:
Hall of Fame for Service Excellence: Inducted for outstanding service delivery.
Best Change Manager Award: Recognized by both client and IBM for excellence in change management.
Bravo Award: Honored for exceptional performance in change management.
Unisys Global Services India:
Best Performer Award: Acknowledged for successful account transition from Australia to India
Timeline
IRM Compliance & Assurance Manager
Shell India Markets Pvt. Ltd.
12.2018 - Current
Senior Compliance & Assurance Advisor
Shell India Markets Pvt. Ltd.
12.2018 - 10.2021
Information Security Advisor
IBM India Pvt. Ltd.
07.2009 - 11.2018
Change Manager
Unisys Global Services India
12.2006 - 07.2009
- Certified Information Security Manager (CISM)
- ISACA COBIT 5 Certified Cloud Security Knowledge by CSA, 623689316119
- ISO 27001: 2013 Lead Auditor
- ITIL Services Management Practitioner (Release and Control) – V2
B.E. - Electrical & Electronics
Visveswaraiah Technological University
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