Seema Dogra
Administration
Mohali,PB
Summary
Well-organized Administrative professional bringing excellent multitasking abilities developed over 13 years of experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in computer with expertise in database management.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Head Librarian
Livingston American School
Shanghai
07.2016 - 09.2019
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Stayed abreast of latest trends and strategies in field by reading trade publications and attending conferences.
- Instructed students on research techniques and use of online resources.
- Sorted and shelved average of 1000 donated collections per month.
- Managed reserve desk collection of reference materials.
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
- Trained staff, students and faculty on use of library technology.
- Gathered and utilized diverse technologies for modern and more effective education.
Sr. Officer - Case Filling
Healthyway Immigration Consultants Pvt. Ltd.
Chandigarh, Chandigarh
06.2009 - 08.2011
- Served customers in a friendly, efficient manner following outlined steps of service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Maintained excellent attendance record, consistently arriving to work on time.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Sr. Executive - Customer Support
Tata Business Support Services
Mohali, Punjab
11.2008 - 03.2009
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Sr. Executive - Tele Sales
21st Century Pvt. Ltd.
Panchkula, Haryana
02.2007 - 09.2008
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Provided information about available products and services including membership details and purchase advantages.
- Recorded contact information of customers and potential customers.
- Escalated concerns or problem calls to management staff.
- Skilled at client management software and computer dialing.
Executive - Tele Sales
Sixth Solution Pvt. Ltd.
Chandigarh, Chandigarh
11.2005 - 12.2006
- Provided information about available products and services including membership details and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Assisted with training and orientation of new employees.
Education
Bachelor of Arts -
Shubharti University
Distance Learning Programme 07.2016 - 12.2019
Skills
Cataloging reference books
Team collaboration
Works well independently
Organizational skills
Excellent people skills
Timeline
Head Librarian
Livingston American School
07.2016 - 09.2019
Bachelor of Arts -
Shubharti University
07.2016 - 12.2019
Sr. Officer - Case Filling
Healthyway Immigration Consultants Pvt. Ltd.
06.2009 - 08.2011
Sr. Executive - Customer Support
Tata Business Support Services
11.2008 - 03.2009
Sr. Executive - Tele Sales
21st Century Pvt. Ltd.
02.2007 - 09.2008
Executive - Tele Sales
Sixth Solution Pvt. Ltd.
11.2005 - 12.2006