Seema Gaur
Ghaziabad
Summary
Resourceful Operations Lead known for high productivity and efficient task completion. Specialize in process optimization, team leadership, and strategic planning. Excel in communication, problem-solving, and adaptability to drive operational success and improve workflow processes. Committed to contributing toward the achievement of the company's operational and strategic objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Playout Operations Head
Planetcast media Services Limited
Noida
11.2010 - Current
- Directed operations team of 50, managing multiple clients across various channels. My few clients are Rewind Group from Singapore, beIN Sports, Plus Media Group, Forbes TV, Asianet Fast Channels, IN10 Media, Goldmines, Shalom TV, Bflix, and many more.
- Involve multiple teams or departments collaborating on a project or process, ensuring all aspects are addressed and streamlined.
- Trained and mentored staff on any new developments.
- Developed training programs for new employees.
- Implemented process improvements that elevated service delivery standards.
- Facilitated interdepartmental communication, resolving issues promptly and efficiently.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Performing root cause analysis of any problems encountered in operations.
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Resolving escalated issues involving customers, or employees.
- Actively participating in planning sessions for new projects or initiatives.
- Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
- Provide online training for clients, and handle day-to-day issues.
- Maintaining relationships with customers related to operational needs.
- Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Performance evaluations, providing feedback to HR for year-end appraisals, and opportunities for staff.
- Maintained positive working relationship with fellow staff and management.
- Organized online client meetings to provide project updates.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Implemented customer service standards that increased client satisfaction.
- Implemented new operational procedures, resulting in an increase in process efficiency.
- Identified needs of customers promptly and efficiently.
Transmission Controller
NDTV
New Delhi
12.2006 - 10.2010
- Ingest and alignment of OBs for all NDTV Channels at a time.
Transmission Operator
Zee Sports
Noida
02.2004 - 10.2006
- Operated and monitored transmission systems for live sports events.
- Coordinated with production teams to ensure seamless broadcast operations.
- Maintained 24-hour schedules.
- Troubleshot technical issues during broadcasts, ensuring minimal disruption.
- Collaborated with engineers on system upgrades and maintenance schedules.
- Prepared reports on system operations, outages, and maintenance activities.
- Responded quickly to emergency situations involving transmission equipment failures or abnormalities in system performance.
- Investigated causes of abnormal conditions in order to prevent future recurrences.
- Viewed broadcast streams live to identify and correct problems with audio or video.
- Operated console controls to regulate video transmission contrast, brightness and fidelity.
Education
Bachelor of Science - Zoology
Delhi University
New Delhi08-2002
Skills
- Operational management
- Process improvement
- Crisis management
- Customer service
- Team leadership
- Root cause analysis
Certification
- AWS Certified Cloud Practitioner
- AWS Certified Solutions Architect – Associate
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Playout Operations Head
Planetcast media Services Limited
11.2010 - Current
Transmission Controller
NDTV
12.2006 - 10.2010
Transmission Operator
Zee Sports
02.2004 - 10.2006
Bachelor of Science - Zoology
Delhi University
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