Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Seema Gupta

Seema Gupta

Ghatkopar East

Summary

With over 15 years of experience in trade finance, forex sales, and
corporate banking, I have successfully led teams to drive business
profitability. Currently working as Regional Head Sales in Wealth &
Trade for more than 3 years. In my previous role, I was handling the NRI &
Forex team , responsible for achieving Fee and sales objectives by
collaborating with different branches and Relationship Managers .
Delivered quality customer service and resolved queries, leading to
increased satisfaction and retention.

Overview

19
19
years of professional experience

Work History

Regional Head Sales - Wealth & Trade

ICICI Bank Ltd
Mumbai
04.2015 - Current
  • Team Management, driving and directing the team of 7 Relationship
    Managers to drive business profitability and increase pre-provisional
    income for the region
  • Ensure increased penetration in wealth and
    trade managed book of self-employed segment clients and HNI, UHNI
    clients and onboard their 360 banking to ensure higher wallet share.
    Coordinate and manage Client transactions on forex and trade like
    letter of credit, Bank Guarantee, Forward and Options etc.
  • Facilitate acquisitions and end-to-end handling of transactions in business banking for Lending and transaction banking. Ensure the stability of revenue from an existing set of clients and explore avenues for new income generation.
  • Focus on deeper market penetration in the given
    geography and deepening as well as maintaining relationships with key customers

Manager - Corporate Sales

Thomas Cook India Ltd.
Mumbai
11.2009 - 03.2015
  • Actively involved in managing the team of Corporate Forex while co-ordination and implementation of the overall performance of the profit centre
  • Successfully managing key customers against their forex requirements while coordinating activities with the internal branches at PAN INDIA level
  • Maintaining various required MIS, DSO (daily sales outstanding) and KYC with each corporate ensuring compliance
  • Adept at Customer building, providing quality customer services and resolving customer queries and complaints, targeting customer care, satisfaction and retention
  • Posses an inquisitive mind, creative thinking, flexible & detail oriented attitude combined with strong analytical & information analysis skills and a proven ability to interact with a diverse range of people in a professional manner
  • Participating in ongoing decisions concerning Business Development and Margin Management
  • Analyzing data and preparing performance chart for business numbers, interpreting the results, with a view to apprise management of the process numbers and assist in critical decision-making
  • Checking on timely billings, payment delays to ensure quicker payments leading to better bottom line

Process Developer

GENPACT
Jaipur
03.2006 - 11.2009
  • Worked as a Process Developer for Yahoo(A/c Receivables), managing and maintaining its receivables within TAT given
  • Perform billing, payment allocation and collection activities following established protocols to tight deadlines
  • Complete account reconciliations and process adjustments
  • Monitor customer account details and identify and investigate non-payments, delayed payments and other irregularities
  • Organize recovery system and initiate collection efforts
  • Investigate and resolve customer queries
  • Making month end and biweekly reports for client meetings to review the current performance of the business and discussing for improvement measures
  • Acting as SME (Subject Matter Expertise) in the process
  • Voice calls made to US and UK clients for loan application initial checks for WMC

Education

PGDBM - HR

Symbiosis Centre for distance Learning(SCDL)
01.2010

M.Com - Commerce (Economics)

Rajasthan University
01.2007

B.Com - Commerce

Rajasthan University
01.2005

Class XII - English

CBSE
01.2002

Class X - English

01.2000

Skills

  • Wealth Management
  • Trade and Business Banking
  • Treasury Solutions
  • Revenue generation
  • Interpersonal relations
  • Team building
  • Business forecasting
  • Negotiation and conflict resolution
  • Customer satisfaction

Languages

  • English
  • Hindi

Personal Information

  • Passport Number: F9020956
  • Date of Birth: 02/27/84

Timeline

Regional Head Sales - Wealth & Trade

ICICI Bank Ltd
04.2015 - Current

Manager - Corporate Sales

Thomas Cook India Ltd.
11.2009 - 03.2015

Process Developer

GENPACT
03.2006 - 11.2009

PGDBM - HR

Symbiosis Centre for distance Learning(SCDL)

M.Com - Commerce (Economics)

Rajasthan University

B.Com - Commerce

Rajasthan University

Class XII - English

CBSE

Class X - English

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Seema Gupta