Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SEEMA KAUR

Delhi

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Compliance Analyst

Webhelp
03.2022 - Current
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
  • Mentored and coached team members on QA topics and strategies.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Organized and detail-oriented with a strong work ethic.

Support Coordinator

The Rolling Plate
09.2017 - 05.2021
  • Handling incoming phone calls promptly and professionally to address customer inquiries and orders.
  • Effectively resolving customer queries and concerns to ensure a positive experience and maintain customer satisfaction.
  • Maintaining accurate and up-to-date records of daily operations, including sales data, inventory levels, and customer feedback.
  • Collaborating with team members to ensure smooth operations and contribute to the overall success of the cloud kitchen.
  • Actively participating in franchise sales efforts by providing information to potential franchisees and assisting in the sales process.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Customer Care Executive

Concentrix Daksh Pvt. Ltd
09.2015 - 07.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged strong interpersonal skills to establish rapport with clients quickly, building trust and enabling more effective problem solving.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Kept accurate records of all customer interactions and transactions.

Education

B.Com -

School of Open Learning
New Delhi, India
04.2008

Skills

  • Mentoring and training
  • Teamwork and Positive Attitude
  • SharePoint
  • Problem-solving aptitude
  • Active Listening
  • Time Management

Languages

Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)

Timeline

Compliance Analyst

Webhelp
03.2022 - Current

Support Coordinator

The Rolling Plate
09.2017 - 05.2021

Customer Care Executive

Concentrix Daksh Pvt. Ltd
09.2015 - 07.2017

B.Com -

School of Open Learning

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SEEMA KAUR