Seema Mehra

· Patient Check-In and Check-Out: Greeting patients as they arrive, checking them in for their appointments, and managing the check-out process after appointments or procedures.

· Appointment Scheduling: Managing the appointment schedule for physicians, nurses, and other medical staff, ensuring that there are no overlaps or scheduling conflicts.

· Answering Phone Calls: Handling incoming phone calls, inquiries, and addressing patient questions or concerns related to appointments, procedures, treatment plans, and general information about IVF.

· Data Entry: Accurately entering patient information, medical history, and treatment details into the clinic's electronic health records (EHR) system.

· Insurance Verification: Assisting patients in verifying insurance coverage and explaining the billing process for treatments, procedures, and consultations.

· Maintaining Patient Records: Organizing and maintaining patient records, including medical files, consent forms, and other documentation in compliance with privacy and confidentiality regulations.

· Managing Waiting Area: Ensuring the waiting area is clean, organized, and welcoming for patients, and managing patient flow to minimize wait times.

· Handling Administrative Tasks: Performing various administrative duties, such as filing paperwork, preparing documents for appointments, and assisting with office-related tasks.

· Communication: Liaising with medical staff, nurses, and physicians to convey patient needs, appointment changes, and other relevant information.

· Providing Information: Educating patients about the IVF process, treatment options, medications, and pre-appointment instructions.

· Handling Payments: Collecting co-payments, fees, and outstanding balances, and processing payments using appropriate billing systems.

· Maintaining Confidentiality: Ensuring patient privacy and confidentiality by adhering to HIPAA (Health Insurance Portability and Accountability Act) regulations.

· Assisting with Administrative Projects: Supporting the clinic's administrative team with special projects, such as marketing efforts, data analysis, or process improvement initiatives.