Seema Naik

HR Transformation Management Process:

• Led and managed large-scale transformation projects across the organization, aligning with strategic goals and business objectives. Successfully executed numerous projects, enhancing organizational performance and efficiency.
• Developed and implemented strategies for organizational change and transformation, fostering a culture of continuous improvement and innovation.
• Collaborated closely with senior leadership to ensure successful project outcomes. Facilitated strategy sessions and provided key insights.
• Oversaw project plans, including timelines, budgets, and resource allocation using Anaplan for effective planning and forecasting.
• Monitored transformation initiatives, ensuring timely and within-scope delivery, and provided regular updates and reports to senior leadership.
• Identified risks and developed mitigation strategies to ensure project success, preventing potential delays.
• Engaged stakeholders to secure support for transformation initiatives, leveraging SharePoint for efficient communication and collaboration.
• Promoted continuous improvement by introducing innovative approaches and solutions.
• Streamlined processes across departments, enhancing overall performance.

Data Analysis and Visualization:

• Collaborate with Talent Acquisition, HRBP, HR Leaders, and COE to meet business requirements by analyzing data and presenting insights in visual infographics.
• Summarize Excel data into visual graphics and prepare business cases for CHRO and CEO review.
• Prepare KPI reports, Board packs, and Headcount reports for various segments and geographies (APAC, EMEA, North America).

Strategic Change Implementation:

• Work closely with senior management to align change initiatives with business objectives, maintaining a strategic focus throughout implementation phases.
• Evaluate the success of implemented changes by monitoring key performance indicators and adjusting strategies as needed.
• Achieve successful adoption rates for new systems or policies through effective communication strategies tailored to diverse employee needs.

Project Management:

• Oversee end-to-end critical projects like Inclusion & Diversity reports, Senior Promotion process, and Annual Cycle Promotions with high-quality analysis.
• Manage multiple aspects of projects, including internal language translations, data privacy reviews, IT follow-ups, colleague inquiry triage, and data collation.
• Enhance and refine data for improved accuracy and relevance.

Stakeholder Collaboration and Support:

• Work closely with stakeholders to understand requirements and drive business performance.
• Collaborate with HR colleagues to compile and track promotion candidates.
• Prepare reports, including analytics on key demographics compared to historical trends.
• Support HR leaders and managers with career development ideas, Talent Development/Growth Plans, and other initiatives.
• Create guidance and train HR leaders on Senior Promotion and Annual Cycle processes.

Continuous Improvement:

• Summarize findings to improve outcomes and inform business talent strategies.
• Identify insights from data analysis to support strategic decisions and communicate findings effectively through visual infographics.

Internal Communication and Change Management Process:

• Successfully stabilized the end-to-end Internal Communication pilot process under Global Shared Services.
• Managed internal communications output, ensuring timely and effective delivery of executive emails, reminders, and other content.
• Collaborated with the Internal Communications team, Talent Acquisition, and HR Leaders to publish timely communications aligned with company events and initiatives.

Resource Optimization and Stakeholder Collaboration:

• Optimized resource allocation for change management projects, ensuring timely completion within budget constraints.
• Cultivated strong relationships with stakeholders to gain buy-in for proposed changes and foster collaboration.

Content Development and Scheduling:

• Developed SOPs, process flow charts, checklists, process guidance, and HR dashboards.
• Scheduled webinars and conference calls for HR meetings across the globe, coordinating closely with clients, HR Leaders, and vendors.
• Coordinated translations with global vendors and HR QA reviewers.

Project Coordination:

• Managed multiple aspects of projects, including internal language translations, data privacy reviews, IT follow-ups, and data collation.
• Created and distributed messages from the Total Rewards and Unify News mailboxes.

Survey and Research Support:

• Created and coordinated surveys in collaboration with the Employee Insights team, COEs, and Talent Acquisition.
• Supported ideas with thorough research and practical experience.

Administrative Support:

• Maintained HR email distribution lists for all geographies.
• Prepared and distributed internal communications content, ensuring alignment with organizational goals and timelines.

Compensation & Benefits Process:

Training and Expertise:

• Trained extensively in the Compensation and Benefits process, ensuring a thorough understanding of policies and procedures.

Salary Management:

• Performed salary reviews using the Pay Review Tool, ensuring accuracy and compliance with organization standards.
• Effectively handled Tier 1 queries related to pay reviews, providing prompt and accurate resolutions.

Team Support:

• Provided support to the Compensation team as required, contributing to various projects and initiatives.
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Global HR Shared Services Process:

Pilot Batch Administration:

• Administered pilot batches for UK & US global HR processes, including new hires, terminations, internal transfers, leave of absence, and business unit transfers.
• Collaborated with cross-functional teams to develop HR policies, aligning them with organizational goals and industry benchmarks.
• Implemented a robust employee performance review process that facilitated regular feedback sessions, resulting in higher levels of job satisfaction and enhanced productivity levels.

Auditing for Accuracy and Compliance:

• Conducted thorough audits of cases and letters related to offers and terminations, ensuring precision and adherence to company standards.

Data Management:

• Utilized PeopleSoft and HCM Cloud systems for efficient data fetching, processing, and management.

Team Coordination and Support:

• Conducted team meetings, proactively supporting team members in resolving issues, writing emails, and addressing queries.
• Cross-trained colleagues and conducted refresher trainings to maintain high standards of knowledge and performance.

Process Improvement and Metrics:

• Developed dashboards and value stream mappings to visualize workflow.
• Created macro tools to streamline the distribution process, enhancing productivity.
• Prepared and maintained process metrics such as dashboards and trackers for monitoring utilization and ensuring quality

Service Delivery and Efficiency:

• Ensured precise and punctual execution of tasks aligned with company protocols and client specifications.
• Coordinated activities to prioritize workload and deliver responsive and services.

Critical Data Handling:

• Solely managed critical and large data sets for the Loyal Service Award process.
• Maintained data of ongoing activities and ensured excellent attention to detail.

Training and Relationship Building:

• Conducted trainings for various processes, fostering a detail-oriented and organized approach.
• Built trusted relationships with counterparts across different regions.
• Scheduled meetings with clients and vendors to review process requirements and enhance process flow.

Technical Expertise

• Anaplan: It enables to model, forecast, and execute strategic plans using real-time data.
• SharePoint: For stakeholder engagement and collaboration, document management, project collaboration, and creating intranet sites.
• Oracle HCM: Configuring and maintaining HCM modules to optimize employee lifecycle management and enhance overall organizational efficiency.
• Oracle Reporting & Analytics Tool: A toolset within Oracle applications that helped to create reports, analyze data, and gain insights. It was often used to provide decision-making support for finance, HR, operations, and other business functions.
• ServiceNow: to automate streamline operations, and manage service workflows. Centralized incidents, tasks, and service requests across departments for efficient resolution.
• Talent Reward Tool: Used to manage employee compensation, rewards, and recognition. It also helped to design, deliver, and track reward programs of employees.

• Handled UK Retirement and Pension Process
• Key accountabilities include developing & maintaining close relationships with UK operations and frequently interacting with them to resolve service-related issues & identify opportunities for improvement.
• Conducting and overseeing work and quality audits.
• Assisted team members in handling complex queries within agreed SLAs.
• Performed weekly detailed analysis to determine cause of inquiries.
• Coordinated with senior management on daily basis to monitor client queries and reduce aging inquiries.

Technical Expertise:

· Data Capture & OCR Software: It was widely used for extracting data from scanned documents, improving the efficiency and accuracy of document processing, and reducing manual data entry.

• Worked for a U.S based company under the Balboa Insurance Data Verify process.
• Provided detailed information relating to Insurance premium of customer to the business unit.
• Vendor reconciliation on a weekly basis, reporting the same to the business unit.
• Monitored individual performance in order to meet the business objective and benchmark.
• Verified insurance documents and, if required, made necessary changes.
• Team handling.
• Generated reports and maintained Service Level Agreement of the Team.