Seema Pandey
Branch Banking Professional
Noida
Summary
Bank Teller with 3.5 years of banking experience of trusted cash-handling experience providing excellent customer service through customer request processes and customer transactions. looking to leverage a sales mindset to promote cross-selling to meet Bank's goals and increase customer satisfaction
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Bank Teller
Axis Bank Limited
Noida
09.2019 - Current
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Sold and cross-sold bank products to new and existing customers.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted with training of new tellers on policies and procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Education
Bachelor of Arts - English Language And Literature
Magadh University
Bihar 04.2012 - 04.2015
Master of Arts - English Language And Literature
Magadh University
Patna,Bihar 03.2016 - 04.2018
Skills
Customer relationship development
undefinedCertification
NISM-Series-v-Mutual Fund Distributors Certification , 2021
Timeline
NISM-Series-v-Mutual Fund Distributors Certification , 2021
09-2021
IRDA IC 38 Certificate Exam of Corporate Agent (sp) , 2021
09-2021
Bank Teller
Axis Bank Limited
09.2019 - Current
Master of Arts - English Language And Literature
Magadh University
03.2016 - 04.2018
Bachelor of Arts - English Language And Literature
Magadh University
04.2012 - 04.2015
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