Seema Paraste
Katni,MP
Summary
Proven track record in enhancing client relationships and minimizing risk at TaskUs, showcasing exceptional decision-making and data entry proficiency. Expert in technical support, I streamlined troubleshooting processes, significantly boosting productivity. My expertise in client confidentiality and technical design documentation drives operational excellence and compliance.
Overview
4
4
years of professional experience
Work History
Payment Services Representative
TaskUs
Indore
02.2022 - 09.2023
- Cultivated positive relationships with clients through excellent communication skills and attentive service.
- Implemented fraud prevention measures to minimize risk exposure and protect client financial information.
- Continuously updated knowledge on industry regulations, maintaining compliance with applicable laws and guidelines.
- Monitored transaction trends and provided valuable insights for management decision-making processes.
- Managed daily reconciliation activities to confirm accuracy in accounting systems and identify discrepancies for resolution.
Technical Support Executive
Professor's Backyard Edutech Private Limited
Indore
01.2020 - 01.2022
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
- Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
- Served as a subject matter expert on key technologies, providing guidance and expertise to colleagues when needed.
Education
Bachelor of Engineering Technology - Mechanical Engineering
RGPV
RGPV05.2018
Skills
- Data entry proficiency
- Client Confidentiality
- Decision-Making
- Microsoft Office
- Documentation and Recordkeeping
- Account Monitoring
- Technical Support
- Quality Control
- Technical Design Documentation
Languages
Hindi
English
Timeline
Payment Services Representative
TaskUs
02.2022 - 09.2023
Technical Support Executive
Professor's Backyard Edutech Private Limited
01.2020 - 01.2022
Bachelor of Engineering Technology - Mechanical Engineering
RGPV