Seema Phanse
Mumbai
Summary
Dynamic customer service professional with expertise in order management and conflict resolution, honed at Power Weave Software Services. Proven track record in analyzing customer feedback to drive process improvements and enhance service delivery. Skilled in training development and effective communication, consistently resolving complex inquiries to elevate client satisfaction.
Overview
4
4
Languages
22
22
years of professional experience
Work History
Freelancer
Promo Artwork Services
Mumbai
01.2020 - Current
- Designed promotional artwork for various clients across multiple industries.
- Managed project timelines to ensure timely delivery of artwork.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Subject matter Expert
Power Weave Software Services
Mumbai
08.2010 - 02.2018
- Worked with promotional industry clients in the USA and Canada, such as Tempoline, Gordon Sinclair, Helm, and Gold Bond, on their order management process, and product virtualization and digitizing.
- Trained staff on effective communication and conflict resolution techniques.
- Provided expert guidance on customer service policies and procedures.
- Analyzed customer feedback to identify areas for process improvement.
- Resolved complex customer inquiries using advanced problem-solving techniques.
- Developed and maintained training materials for customer service representatives.
Customer Service Adviser
HSBC Bank
Mumbai
08.2008 - 03.2009
- Handled HSBC Bank Customers with Credit Card Account
- Managed customer inquiries through phone, email, and live chat channels.
- Resolved customer complaints efficiently while maintaining a positive company image.
- Documented customer interactions accurately in the CRM system for record-keeping.
Customer Service Adviser
Frontline Sales LTD (Bharti Airtel)
Mumbai
06.2006 - 04.2007
- Handled Bharat Airtel postpaid customers' queries.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer complaints by analyzing issues and proposing suitable solutions.
Customer Service Adviser
Kankei Relationship Marketing Services (BPL)
Mumbai
06.2004 - 07.2006
- Handled and Resolving BPL prepaid customer's Queries.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted clients with account inquiries and transaction processing in a timely manner.
- Resolved customer complaints by analyzing issues and proposing suitable solutions.
- Educated customers on banking products, services, and online tools available.
Education
Bachelor In Commerce - Bachelor In Commerce
Thakur Collage of Commerce And Arts
Mumbai03-2004
High School Diploma -
University Of Mumbai
Mumbai02-2001
GED -
Esplanade High School
Mumbai 03-1999
Skills
- Order management
- Customer feedback analysis
- Training development
- Conflict resolution
- Process improvement
- CRM documentation
- Customer relationship management
- Effective communication
- Problem solving
Languages
Punjabi
First Language
English
Elementary (A2)
A2
Hindi
Beginner (A1)
A1
Marathi
Beginner
A1
Timeline
Freelancer
Promo Artwork Services
01.2020 - Current
Subject matter Expert
Power Weave Software Services
08.2010 - 02.2018
Customer Service Adviser
HSBC Bank
08.2008 - 03.2009
Customer Service Adviser
Frontline Sales LTD (Bharti Airtel)
06.2006 - 04.2007
Customer Service Adviser
Kankei Relationship Marketing Services (BPL)
06.2004 - 07.2006
Bachelor In Commerce - Bachelor In Commerce
Thakur Collage of Commerce And Arts
High School Diploma -
University Of Mumbai
GED -
Esplanade High School