Seema Pundir

As a CSS at samsung home appliances(under QDIGI). My work is to analyze customer needs and collecting customer information, our customer service representative recommends potential services and products to management. Resolves service and product problems.

Also allocating engineers calls and route for servicing in particular area and feedback collection from both engineer and customer.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

• Enhanced customer satisfaction by implementing effective communication strategies and resolving issues promptly.
• Drove continuous improvement efforts by analyzing performance metrics and identifying areas for optimization.
• Successfully managed crisis situations involving customers or employees, implementing necessary corrective actions swiftly.

• Enhanced customer satisfaction by implementing effective communication strategies and resolving issues promptly.
• Drove continuous improvement efforts by analyzing performance metrics and identifying areas for optimization.
• Spearheaded process improvements aimed at reducing overhead costs while maintaining excellent service delivery standards.
• Coordinated company-wide training programs to improve employee skills and enhance overall performance.

• Enhanced customer satisfaction by implementing effective communication strategies and resolving issues promptly.
• Spearheaded process improvements aimed at reducing overhead costs while maintaining excellent service delivery standards.

• Enhanced customer satisfaction by implementing effective communication strategies and resolving issues promptly.

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