Reading, Meditation, Technology & Innovation, Mindfulness and Blogging
Seema Ramdev
Account Manager I, Developer Advocacy Group Alexa
New Delhi,DL
Summary
12+ years career experience in clients relations (CXOs, Sr. VP, Director level) and partner management for Small & Medium Sized Business Solutions (SMB). I offer customized, creative and innovative business solutions across different verticals. Directly managed high impact projects and successfully managed, collaborated and delivered multiple priorities simultaneously. I connect downward, upward and across to actualize the value invested to enhance overall proposition of business solutions. I can effectively collaborate with stakeholders, and subject matter experts (SMEs) to identify knowledge gaps, an advocate for customers to ensure good UX, and develop technical and non-technical customer facing content (blogs/videos/workshops/events).
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Account Manager I
Alexa (Amazon Developer Center)
New Delhi, Delhi
09.2021 - Current
- Creation of mechanisms or update processes to drive improved planning and execution.
- Partnering with global team across different verticals (product, marketing, finance, technical etc) to proactively resolve issues. Also provide coaching and mentoring to peers.
- Create developer facing content on new features launches and updated technical documentations for feature adoption.
- Outstanding public speaking, content creation, and presentation skills (in person and online), and experience working with technical communities. Supported Alexa India Bangalore Community Event and AWS on AIR (LinkedIn, Youtube, Twitter).
- Hands-on approach as well as ability to successfully monitor "pulse" of developers (clients) to ensure high level of engagement
- Ability to interface at all levels of organization.
- Very good written and oral communication in German and English
- Setup Sig Sigma trainings for all four teams reporting within my direct manager.
Translation Associate II, Developer Advocacy Group
Alexa
Delhi
02.2019 - 08.2021
- 7+ years experience in program or project management
- Experience building data visualization solutions using tools such as Tableau.
- Highly organized, multi-tasking skills, and efficient in ambiguous situations
- Exhibits sound business judgment, a proven ability to influence others and a proven track record of taking ownership and influencing results
- Experience working cross functionally with tech and non-tech teams
- Implementing Instructional Design model for process, behavioral and soft skills training for entire org.
- Facilitating training programs for new hires and current employees.
- Collaborate effectively with training delivery, stakeholders, and subject matter experts (SMEs) to identify knowledge gaps, and develop technical and non-technical training content.
- Optimized Process Cost by reducing 14k$ per annum in Q2'20.
- Reduced number of skill rejections by 9.8% by year end 2020 through knowledge base articles by resolving 14 issues. Used coordination and planning skills to achieve results according to schedule.
- Developed team communications and information for meetings.
Subject Matter Expert, Senior Analyst (DACH & PL)
Amazon
Hyderabad
07.2016 - 02.2019
- Performed ad hoc deep-dive analyses for specific business problems.
- Streamlining processes & training materials both in English and German.
- Strategic Process enhancement and ensuring time closure of process escalations .
- Able to work in a diverse team and supported org wide DEI initiatives (Diversity, Equity and Inclusion).
- A history of successful speaking engagements, online content creation, and industry influence
E-Commerce Manager (Family Business)
Satyamani
Delhi, DL
07.2013 - 07.2016
- Identifying and designing Learning & Development cycle.
- Introduced new initiative namely Soft-Skills training, Critical Thinking, Time Management and Strategic Leadership.
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees
- Worked with 150+ customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
German Analyst (EMEA)
Gerson Lehrman Group
Gurugram
07.2010 - 07.2013
- Exposure to multi sector research and recruiting in Energy & Industrial, FMCG, Automotive, Telecommunications, Healthcare and Real Estate segments.
- Execution custom client projects across wide array of industries primarily in EU region through strategic recruiting efforts. This also cover lead generation, negotiating compensation and conversion, Business development and revenue generations assignment of assigned markets.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Extensive primary and secondary research and working closely with clients and stakeholders.
- Used critical thinking to break down problems and evaluate solutions.
Education
Master of Arts - Foreign Language Teaching
Germanic & Romance Studies, Delhi University
Delhi 08.2011 - 06.2012
C1 Level (Native Level Fluency) - German Language And Literature
C1 Level in German Language– Max Mueller Bhavan, N
New Delhi, DL 06.2006 - 07.2008
Bachelor of Commerce (Pass) - Accounts, Marketing, Business Studies And Economic
Janki Devi Memorial College, Delhi University
New Delhi, DL 08.2004 - 06.2007
Skills
Communication
Interests
Certification
Yellow Belt Certification
Lean Sigma Trainings
Trained on Yellow Belt Six Sigma and currently being trained on Green Belt Six Sigma.
Tools
Saleforce, Jira, Confluence, Asana, Adobe, OFA, Slack, Quip.
Timeline
Yellow Belt Certification
08-2022
Account Manager I
Alexa (Amazon Developer Center)
09.2021 - Current
Translation Associate II, Developer Advocacy Group
Alexa
02.2019 - 08.2021
Subject Matter Expert, Senior Analyst (DACH & PL)
Amazon
07.2016 - 02.2019
E-Commerce Manager (Family Business)
Satyamani
07.2013 - 07.2016
Master of Arts - Foreign Language Teaching
Germanic & Romance Studies, Delhi University
08.2011 - 06.2012
German Analyst (EMEA)
Gerson Lehrman Group
07.2010 - 07.2013
C1 Level (Native Level Fluency) - German Language And Literature
C1 Level in German Language– Max Mueller Bhavan, N
06.2006 - 07.2008
Bachelor of Commerce (Pass) - Accounts, Marketing, Business Studies And Economic
Janki Devi Memorial College, Delhi University
08.2004 - 06.2007
Similar Profiles
Weronika FornalWeronika Fornal
Head waitress at AlexaHead waitress at Alexa
Reham KheirReham Kheir
Business Development Manager at AlexaBusiness Development Manager at Alexa
SHARAD KUMARSHARAD KUMAR
Technical Program Manager at Amazon Smart Vehicles-Alexa AutoTechnical Program Manager at Amazon Smart Vehicles-Alexa Auto