Provide Presales Counselling and advise the students regarding Admission Services and test - Prep.
Share information on various courses, colleges, test prep products, application process and deadlines on proactive basis.
To be a single point of interface for all customers till conversion.
Ensure students are properly educated on the benefits and advantages.
Support enrollment process.
Address questions on Visa, travel.
Coordinate with respective team for the product services.
Resolve student grievances in consultation with the Vice President.
Monitoring the performance of Sales team.
Identifying opportunities and strategies to increase sales.
Regularly attending sales meetings and training sessions.
Vibgyor Ace Coordinator|
Ariv Education
04.2023 - 04.2024
Conducting Counselling Session with students and Parents.
Assist in Preparatory activities, such as academic scheduling and course selection.
Maintain confidential records about the students they assist, including assessment results, attendance.
Creating academic plans on fortnightly basis.
Attend marketing enquiries on call PAN India.
International Admission Counsellor
UpGrad
02.2023 - 04.2023
Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA.
Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.
Identifying references through the existing customer base to increase the sales pipeline.
Details pertaining to lead discussions & conversion should be updated real-time on CRM (Lead Square) software.
Responsible for adherence of the inside sales process, tools and data management.
Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.
Handle Objections and Price Negotiation in order to generate Sales Revenue.
Maintain effective communication till the time learner is onboarded.
Business Development Executive
UNACADEMY
01.2021 - 11.2022
Take prospect from initial contact phase to qualified phase over the phone.
Present product solutions virtually.
Generate revenue by counseling prospects and converting them to sales.
Meet and exceed pipeline contribution goals.
Response quickly to assigned leads ( No-cold calling targets).
Willingness to be measured by weekly and monthly metrics.
Use and become an expert on the customer relationship management (CRM) system.
Deputy Marketing Manager
ENDEAVOR CAREERS PVT LTD
09.2018 - 09.2020
Core Marketing Activities like PR with Colleges & conducting event for generating word of mouth.
Create brand awareness.
Handling walk-in inquiries on daily basis. assist the Marketing head in executing the marketing campaigns & activities in line with strategy & target & within the budget achieve the admission & objective.
Coordinate with marketing head for ATL & BTL Activities.
Centre Co-ordinator
JAMBOREE EDUCATION PVT LTD
05.2017 - 06.2018
Handle enquiries of students from diverse (working and academic) backgrounds on a regular basis.
Understand student requirements and counsel students on overseas education, and provide detailed product information related to GRE, GMAT, SAT, and Admissions Counseling.
Generate revenue by calling prospects and following up on active enquiries.
Analyze sales data and present weekly reports of the centre performance to the Operations Manager.
Expertise in the Jamboree-built CRM system (Jamboree Office Automation [JOA]).
Coordinate with faculty to track batch launches, batch completions, and schedule doubt clearing sessions.
Manage operations for smooth functioning of the centre.
Senior Sales Executive
TRUE MARK SOLUTIONS
10.2014 - 01.2017
Worked as an online education counsellor.
Called clients and convinced them to sign up for the online portal products specializing in IIT-JEE and Medical coaching.